Business Process Design
Order Description
In Managing and Using Information Systems, former CIO of Dell, Jerry Gregoire, is quoted as saying, “Don’t automate broken business processes.”

Have you been involved with a company doing a redesign of its business processes? If so, what were the key things that went right? What went wrong? What could have been done better to minimize the risk of failure?

If you have not been involved in a business process redesign, what do you think the main challenges might be in such an undertaking? How might an organization approach redesigning familiar processes?