MGT501 Management and Organizational Behavior

MGT501 Management and Organizational Behavior

Discussion: 2: Active Listening

Active listening is a technique that is frequently used in conflict situations to increase the effectiveness of communication. View the following video and short article that teach active listening skills.

MindToolsVideos. (2015, June 12). Improve your listening skills with active listening [Video file]. Retrieved from https://www.youtube.com/watch?v=t2z9mdX1j4A

Now try to practice active listening with a friend, a spouse, coworker—or even a stranger on the bus! (You can use a cheat sheet if you can’t remember all the steps.) Tell us about your experience. What were the circumstances of the conversation? Was it easy or hard? What gave you difficulty in putting the technique into practice? What was the other person’s reaction? Do you think the experiment was successful?

(Besides the source listed above, bring in and cite at least one other source of information for your initial post.)

Required Sources

Apricot Training Management Limited: Self Awareness. (2013) Understanding the Johari Window. Retrieved from http://www.selfawareness.org.uk/news/understanding-the-johari-window-model

Chapman, A. (2016). Bruce Tuckman’s 1965 Forming, Storming, Norming, Performing team-development model. Retrieved from http://www.businessballs.com/tuckmanformingstormingnormingperforming.htm

Dukes, A. J. (2012). Defensive v Supportive Climates in the Workplace. Retrieved from http://scom320class.blogspot.com/2012/07/defensive-v-supportive-climates-in.html

Eveland, J. D. (2016). Group Dynamics and Conflict. (PowerPoint Presentation) Trident University International.

Issues teams face: Managing conflict. (n.d.) Retrieved from http://www.sagepub.com/upm-data/54195_Chapter_7.pdf

Leader Logic. (2018, February 5). Johari Window example in 5 minutes [Video file]. Retrieved from

Leader Logic. (2018, February 8). Johari Window for project scope development [Video file]. Retrieved from https://www.youtube.com/watch?v=rCw1wcSJ5V8

MindToolsVideos. (2015, June 12). Improve your listening skills with active listening [Video file]. Retrieved from https://www.youtube.com/watch?v=t2z9mdX1j4A

Models of communication. (2016) Wikipedia. http://en.wikipedia.org/wiki/Models_of_communication

Mottola, G. & Utkus, S. (2009) Group decision-making: Implications for investment committees. Vanguard Investment Counseling and Research. This article can be found at http://agb.org/sites/agb.org/files/u16/Vanguard%206.pdf

Segal, J & Smith, M. (n.d.) Conflict resolution skills: Building the skills that can turn conflicts into opportunities. Helpguide.org. http://www.helpguide.org/mental/eq8_conflict_resolution.htm

Swift trust: Why some teams don’t storm. (2011). In Management Pocketbooks. Retrieved from https://managementpocketbooks.wordpress.com/2011/04/26/swift-trustwhy-some-teams-dont-storm/

Tutor2u. (2016, April 22). Lewin’s force field analysis model [Video file]. Retrieved from https://www.youtube.com/watch?v=X9ujAtYAfqU

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