NR447 – RN Collaborative Healthcare Conflict Resolution
NR447: RN Collaborative Healthcare Conflict Resolution Paper:
Guidelines and Rubric
PURPOSE
The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in
care delivery settings resulting in better management of patient care, including appropriate delegation.
You will gain insight into conflict management strategies and develop a plan to collaborate with a
potential nurse leader about the conflict and its impact in a practice setting. COURSE OUTCOMES
Completion of this assignment enables the student to meet the following course outcomes.
CO 1: Apply leadership concepts, skills, and decision making in the provision of high-quality
nursing care, healthcare team management, and the oversight and accountability for care
delivery in a variety of settings. (PO 2)
CO 3: Participate in the development and implementation of imaginative and creative strategies
to enable systems to change. (PO 7)
CO 6: Develop a personal awareness of complex organizational systems, and integrate values and
beliefs with organizational mission. (PO 7)
CO 7: Apply leadership concepts in the development and initiation of effective plans for the
microsystems and system-wide practice improvements that will improve the quality of
healthcare delivery. (POs 2 and 3) DUE DATES
This assignment is to be submitted to the Dropbox by Sunday, 11:59 p.m. MT, end of Week 3. POINTS
This assignment is worth 200 points. DIRECTIONS
1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and
Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324–333.
2. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to
negatively impact patient care. Decide if delegation was an issue in the conflict. This should be
from your practice setting or prelicensure experiences. NR447_Conflict Resolution.docx Rev. 2/27/17
LMD 1
NR447: RN Collaborative Healthcare
3. Provide details of what happened, including who was involved, what was said, where it
occurred, and what was the outcome that led you to decide the conflict was unresolved.
4. Identify the type of conflict. Explain your rationale for selecting this type.
5. Outline the four stages of conflict, as described in our text, and how they relate to your example.
6. Propose strategies to resolve the conflict. Search scholarly sources in the library and the Internet
for evidence on what may be effective.
7. Discuss if delegation was an issue in the conflict. Be specific.
8. Describe how you would collaborate with a nurse leader to reach consensus on the best strategy
to employ to deal with the conflict.
9. Describe the rationale for selecting the best strategy.
10. Provide a summary or conclusion about this experience or assignment and how you may deal
with conflict more effectively in the future.
11. Write a 5–7 page paper (not including the title or References pages) using APA format that
includes the following.
a. Describe an unresolved (recurring) conflict that you experienced or observed. Identify
the type of conflict.
b. Provide details of what happened, including who was involved, what was said, where it
occurred, and what was the outcome that led you to decide the conflict was unresolved.
c. Outline the four stages of conflict, as described in Finkelman, and how the stages relate
to your example. Decide if delegation was an issue in the conflict. Be specific.
d. Describe the strategies for conflict resolution and how you would collaborate with a
nurse leader to resolve the conflict. Cites the course textbook and two scholarly sources.
e. Provide a conclusion or summary about this experience and how you may deal with
conflict more effectively in the future.
f. Submit to the Dropbox by the end of Week 3. GRADING CRITERIA: CONFLICT RESOLUTION PAPER
Category
Detailed description
of conflict, including
type of conflict
Four stages of
conflict and
relationship to
identified conflict,
including delegation
issues Points
60 %
30 % Description
Describes the conflict, providing details and type of
conflict 40 20% Describes stages and their relationship to identified
conflict and delegation NR447_Conflict Resolution.docx Rev. 2/27/17
LMD 2
NR447: RN Collaborative Healthcare
Strategies for
conflict resolution
and collaboration
with a leader 60 30% Various strategies for resolution of identified conflict.
Discusses collaborative efforts with a nurse leader to
resolve conflict. Besides the course textbook, the paper
cites two scholarly sources and thoroughly summarizes all
resources. Conclusion or
summary 20 10% Provides a conclusion about the learning experience and
how this assignment will provide guidance for future
conflict resolution skills Clarity of writing 20 10% 200 points 100
% Content is organized, logical, and with correct grammar,
punctuation, spelling, and sentence structure are correct.
APA formatting is apparent and CCN template is utilized.
References are properly cited within the paper; reference
page includes all citations; proper title page and
introduction are present, and evidence of spell and
grammar check is obvious.
A quality paper will meet or exceed all of the above
requirements. Total GRADING RUBRIC CONFLICT RESOLUTION PAPER
Assignment
Criteria Detailed
description of
conflict,
including type
of conflict
60 points A (100%)
Exceptional B (88%)
Exceeds C (80%)
Meets Outstanding or
highest level of
performance
After
an
introduction
paragraph, paper
thoroughly
provides
observations of
conflict
in
practice setting.
The
paper
thoroughly states
if
negative
outcomes were
observed
and
identifies
the
specific type of
conflict
observed.
It
provides details
of
what
happened,
including
who Very good or
high level of
performance
After an
introduction
paragraph, paper
clearly provides
observations of
conflict in
practice setting.
It clearly states if
negative
outcomes were
observed and
identifies the
specific type of
conflict
observed. It
provides some
details of what
happened,
including who
was involved,
what was said, Competent
or
satisfactory level
of performance
After an
introduction
paragraph, the
paper provides
observations of
conflict in
practice setting.
It briefly states if
negative
outcomes were
observed and
identifies the
specific type of
conflict
observed. It
provides few
details of what
happened,
including who
was involved,
what was said, NR447_Conflict Resolution.docx Rev. 2/27/17 LMD NI (38%)
Needs
Improvement
Poor or failing
level
of
performance
After an
introduction
paragraph, the
paper provides
observations of
conflict in
practice setting.
It does not state
if negative
outcomes were
observed or
identifies the
specific type of
conflict
observed.
It provides few
details of what
happened,
including who
was involved,
what was said, F (0%)
Developing
Unsatisfactory
level
of
performance
After an
introduction
paragraph, the
paper does NOT
provide
observations of
conflict in
practice setting.
It does not state
if negative
outcomes were
observed or
identifies the
specific type of
conflict observed.
It provides NO
details of what
happened,
including who
was involved,
what was said, 3 Chamberlain College of Nursing
NR447: RN Collaborative Healthcare Four stages
of
conflict
and
relationship
to identified
conflict,
including
delegation
issues
40 points Strategies for
conflict
resolution
and
collaboration
with a leader,
including
resources
60 points Conclusion
and summary
20 points Clarity of was
involved,
what was said,
where
it
occurred,
and
what was the
outcome that led
you to decide the
conflict
was
unresolved.
60 points ?
Paper thoroughly
outlines the four
stages of conflict,
as described in
Finkelman, and
how the stages
relate to the
example. It states
if delegation was
an issue in the
conflict.
40 points ? where it
occurred, and
what was the
outcome that led
you to decide the
conflict was
unresolved.
53 points ? where it
occurred, and
what was the
outcome that led
you to decide the
conflict was
unresolved.
48 points ? where it
occurred, and
what was the
outcome that led
you to decide the
conflict was
unresolved.
23 points ? where it
occurred, and
what was the
outcome that led
you to decide the
conflict was
unresolved.
0 points ? Paper clearly
outlines the four
stages of conflict,
as described in
Finkelman, and
how the stages
relate to the
example. It states
if delegation was
an issue in the
conflict.
35 points ? Paper generally
outlines the four
stages of conflict,
as described in
Finkelman, and
mostly how the
stages relate to
the example.
Does not state if
delegation was
an issue in the
conflict.
32 points ? Paper briefly
outlines the four
stages of conflict,
as described in
Finkelman, and
minimally how
the stages relate
to the example.
Does not state if
delegation was
an issue in the
conflict.
15 points ? Paper describes
in detail
strategies for
conflict
resolution and
collaboration
with a nurse
leader to resolve
conflict.
Besides the
course textbook,
the paper cites
two scholarly
articles and
thoroughly
summarizes all
resources.
60 points ?
Paper provides a
thorough
conclusion or
summary and
description of
plans for dealing
with conflict in
the future.
20 points ?
Content is Paper generally
describes
strategies for
conflict
resolution and
collaboration
with a nurse
leader to resolve
conflict.
Besides the
course textbook,
the paper cites
one scholarly
article.
It generally
summarizes both
of them.
53 points ?
Paper provides a
general
conclusion or
summary and
description of
plans for dealing
with conflict in
the future.
18 points ?
Content is mostly Paper briefly
describes
strategies for
conflict
resolution and
collaboration
with a nurse
leader to resolve
conflict.
It only cites the
course textbook.
It cites an
additional source
but NOT a
scholarly article.
The summary
lacks detail.
48 points ?
Paper provides a
brief summary
and description
of plans for
dealing with
conflict in the
future.
16 points ? Paper minimally
describes
strategies for
conflict
resolution and
collaboration
with a nurse
leader to resolve
conflict.
It only cites the
course textbook
and no additional
sources. The
summary lacks
detail.
23 points ? Paper does not
outline the four
stages of conflict
as described in
Finkelman. It
does not state
how the stages
relate to the
example. It does
not state if
delegation was
an issue in the
conflict.
0 points ?
Paper describes
NO strategies for
conflict
resolution and
collaboration
with a nurse
leader to resolve
conflict.
It does NOT cite
the course
textbook or other
sources. The
summary is
missing.
0 points ? Paper provides a
minimal
summary and
description of
plans for dealing
with conflict in
the future
8 points ? Paper does not
provide a
conclusion or
summary and NO
future plans for
dealing with
conflict.
0 points ? Content is Content is Content is NR447_Conflict Resolution.docx Rev. 2/27/17 LMD 4 Chamberlain College of Nursing
NR447: RN Collaborative Healthcare
writing
20 points organized,
logical, and
grammar,
punctuation,
spelling, and
sentence
structure are
correct. APA
formatting is
apparent,
utilizing CCN
template.
References are
properly cited
within the paper.
Reference page
includes all
citations; proper
title page and
introduction are
present and
evidence of spell
and grammar
check is obvious.
Less than three
errors are noted.
20 points ? organized,
logical, and
grammar,
punctuation,
spelling, and
sentence
structure are
correct. APA
formatting is
apparent,
utilizing CCN
template.
References are
properly cited
within the paper.
Reference page
includes all
citations; proper
title page and
introduction are
present and
evidence of spell
check and
grammar check is
obvious. Four to
six errors are
noted.
18 points ? somewhat
organized, logical
and grammar,
punctuation,
spelling, and
sentence
structure are
correct. Minor
APA formatting
errors exist.
References are
properly cited
within the paper.
Reference page
includes all
citations; proper
title page and
introduction are
present and
evidence of spell
check and
grammar check
are not obvious.
Seven to 10
errors are noted.
16 points ? somewhat
organized, but
may lack logic.
Several errors
occur in
grammar,
punctuation,
spelling, and
sentence
structure. Major
APA formatting
errors exist.
Reference page
does not match
up with in-text
citations, i.e.,
references may
be missing for intext citations, or
references
appear with no
comparable intext citation.
Eleven to 15
errors are noted.
8 points ? disorganized and
writing has
numerous
grammar,
spelling, or
syntax errors.
APA formatting
was not used.
Spell check and
grammar check
are not obvious.
More than 15
errors are noted.
0 points ? Total Points Possible= 200 NR447_Conflict Resolution.docx Rev. 2/27/17 LMD 5
