How Do We Communicate Effectively With Customers?
How Do We Communicate Effectively With Customers?
THE ASSIGNMENT
Complete one of the following exercises for the Module Three Writing Assignment:
- Describing Your Behavior – (Work It Out Exercise 6.1, page 207 in your textbook) In addition to completing the exercise, write a one page (minimum) summary of your results from this exercise. What is your natural tendency style? Do you have a primary and secondary style? What are some characteristics of your style(s)?
- Face to Face – (Handling an Irate Customer at Regal Florists, pages 197 – 198 in your textbook) Completely answer the five Critical Thinking Questions in a written report.
ACCEPTABLE LENGTH: minimum of 1 page
FORMATTING REQUIREMENTS:
Put your name, course and section number, and assignment title clearly at the top of the document. Use at least one-inch margins and an eleven point font.
Use double line spacing in the document.
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