Assessment paper on client services
Assessment: Case Study
This assessment is designed to allow you to demonstrate how you would respond to the client’s individual needs when conducting an assessment.
You will be assessed on your ability to:
Be able to work with the client to analyse and prioritise their needs
Describe the process to ensure the client is aware of how information is used, their rights and empowerment to make decisions.
Apply the use of appropriate assessment tools to ensure decisions are made using all relevant information.
Apply critical thinking and problem-solving skills to determine appropriate services for the client, consider risks and apply risk management strategies for the safety of the client and yourself.
Read the following Case Study and clearly outline the process you would use to work with this client.
A young woman, Carly, walks into your service and is in obvious distress. She has a baby in a pram and a toddler of about 2 or 3 beside her. All are crying and the mother has bruising evident on her face and arm. She is telling the receptionist that her partner has come home drunk and ‘gone mental’ and has accused her of all sorts of things that are not true.
When she tried to defend herself he lost his temper and hit her repeatedly and then turned on the children saying they were not his anyway.
She managed to grab the kids and get them packed into the car before he hit them, but now she has no money and nowhere to go.
What do you do?
It may be helpful for you to use dot points to step through the process you would use with this client.
Remember to consider organisational policy and procedures in relation to this situation and assume that your organisation will be in a position to assist.
