Create a flow chart, using Microsoft® Word, illustrating the sequence of basic steps in the collection process.
· Write a 350- to 500-word script, below your flow chart, for a short instructional video to be used along with the flow chart. The script must provide an overview of how to use the flow chart when dealing with a collections account.
· Include details about what to do at each step in the flow chart. The audience for the job aid and video is a medical office billing trainee.
