Benefits and limitations of interactive voice response/ Management Information Sys
Case Study Analysis and Discussion
Advances in Speech Recognition Software Are Extending the Utility of Traditional Applications
Introduction: More than likely everyone has already used some sort of interactive voice response (IVR) system to check their monthly bank or credit card account balance. How could you take this a step further? Would it be great to be able to tell your cell phone to dial your office phone to check your voicemail without manually dialing the number? Or imagine if your phone would call you when you get an e-mail and read it to you or check your schedule and fax an urgent letter while you are sitting in traffic?
These types of services are available today; many organizations have implemented interactive voice response (IVR) systems in order to reduce overhead costs and provide better customer experience. In this assignment you are asked to discuss the benefits and limitations of an IVR system and the types of new applications it could be used for in the next 10 years.
Assignment: Prepare a response to the following discussion topic: The benefits and limitations of Interactive Voice Response (IVR) and types of new applications for IVR predicted in the next 10 years, after reviewing Real World Case 4 in O’Brien: Verizon Communications, AAA, and Others: Advances in Speech Recognition Software Are Extending the Utility of Traditional Applications. Your response should be approximately 600-700 words in length (equivalent to a 1-2 page document)
