Biggest challenges facing jaguar land rover in next years
Marketing Management
I n 2008, Tata Motors paid the Ford Motor Company $2.3 billion for UK-based
automakers Land Rover and Jaguar. The deal came about as Detroit’s automakers faced
one of the worst business environments in decades. The Big Three posted losses in
the billions of dollars; by 2008, with the global recession and credit crunch
causing a sharp decline in demand, executives from GM and Chrysler appealed to
Washington for a bailout.
Meanwhile industry observers called for Ford to shed some of its luxury brands.
When Ford acquired Jaguar in 1989, the American company lacked a high-end luxury
model. Executives were betting that they could leverage an exclusive nameplate by
launching a new, less expensive line of Jaguar and selling it to more people. The
challenge was to execute this strategy without diminishing Jaguar’s reputation.
Daniel Jones, a professor at the University of Cardiff and an auto industry expert,
noted that the Ford name is synonymous with “bread and butter” cars.
Meanwhile, Ford’s Japanese competitors, including Honda, Nissan, and Toyota,
pursued a different strategy: They launched new nameplates and upgraded their
dealer organizations. Status- and quality-conscious car buyers embraced Lexus,
Infiniti, and other new luxury sedans that offer high performance and outstanding
dealer organizations. Despite Jaguar’s classy image and distinguished racing
heritage, the cars were also legendary for their unreliability. Gears sometimes
wouldn’t shift, headlights wouldn’t light, and the brakes sometimes caught fire.
Part of the problem could be traced to manufacturing.
To remedy the situation, Ford invested heavily to update and upgrade Jaguar’s plant
facilities and improve productivity. As a benchmark, Ford’s manufacturing experts
knew that German luxury carmakers could build a vehicle in 80 hours; in Japan, the
figure was 20 hours. If Jaguar were ever to achieve world-class status, Jaguar’s
assembly time of 110 hours per car had to be drastically reduced. As the 1990s came
to an end, Jaguar introduced several new vehicles.
In 1997, amid industry estimates that Ford’s cumulative investment had reached $6
billion, Jaguar launched the $64,900 XK8 coupe and roadster. Styling cues clearly
identified this model as the successor to Jaguar’s legendary XK-E, or E-Type. In
the spring of 1999, the S-Type sedan was introduced to widespread acclaim. One
observer called the S-Type a “handsome car, instantly recognizable as a Jaguar, yet
totally contemporary.”
In 2001, the long-awaited “baby Jaguar,” the $30,000 X-Type compact sport sedan,
was unveiled. Company executives hoped to attract a new generation of drivers and
capture a significant share of the entry-level luxury market dominated by the BMW
3-series and the Mercedes C-Class. The X-Type was built on the same platform as the
Ford Contour. The early signs were positive. In 2002, first-year sales of the X-
Type boosted Jaguar’s worldwide sales to a record 130,000 vehicles, a 29 percent
increase. Unfortunately, the company was not able to sustain the momentum.
A backlash began to develop. For example, critics of the X-Type derided it as a
“warmed-over Ford.” Critics also found fault with Ford for failing to move Jaguar’s
styling forward enough. As one long-time Jaguar owner explained, “They lost their
way in what the public wanted. Instead of making Jaguar a niche player, where it
should be, they tried to go the mass-production route.” In 2005, bowing to
pressures to move the venerable nameplate upmarket again, it was announced that the
least expensive Jaguar model, the 2.5 liter X-Type, would be discontinued.
In 2008, the curtain came down on Jaguar’s two decades under American ownership.
Jaguar Land Rover’s new owner, Tata Motors, faced challenges of its own. The global
economic crisis led to a slump in demand for cars in India; in fact, in its first
year of ownership, Tata Motors lost $500 million on Jaguar Land Rover. Then, as the
global economy began to rebound, so did sales of luxury cars. Jaguar’s XF and XJ
sedans won rave reviews from auto critics; two decades of restructuring under Ford
are finally paying off. Company forecasts call for 300,000 units of combined Land
Rover and Jaguar sales within a few years, up from 250,000 today.
As John Edwards, brand director for Land Rover, noted, “Ford laid out a good
foundation for us, but I think we are more nimble.” For its part, Ford management
isn’t second-guessing its decision to sell the Jaguar and Land Rover brands. As
Lewis Booth, Ford’s CFO, explained, “We didn’t have enough capital resources to
look after them. But we found an owner that had the resources to continue what we
started.”
