Case Study -Design Process- IT, Web
You have recently started your own software design company. You discover that your local DMV (Department of Motor Vehicles) is looking to build a system that will allow receptionists to check customers in quickly. They would like for the system to allow customers to self-check-in during busy times, but have receptionists check customers in the rest of the time. Your company puts a bid in for the project and wins.
Read the article located at http://www.bcs.org/upload/pdf/ewic_hc07_lppaper18.pdf.
Write a four to five (4-5) page paper in which you:
1. Suggest the prototyping technique you would use for this system and support your rationale.
2. Create a management plan containing eight to ten (8-10) stages for proper design of such a system.
3. Explain each stage of the management plan and justify your rationale.
4. Estimate the length of time it will take to complete each stage of the management plan.
5. Compare and contrast the self-check-in interface with the interface a receptionist would use.
6. Use Microsoft Visio, to create a total of two (2) graphical representations of your proposed interfaces, one (1) for the self-check-in and one (1) for the receptionist. Note: The graphically depicted solution is not included in the required page length.
7. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
• Include charts or diagrams created in Excel, Visio,or MS Project. The completed diagrams/charts must be imported into the Word document before the paper is submitted.
The specific course learning outcomes associated with this assignment are:
• Analyze and evaluate interface design models.
• Develop an interface design plan that addresses and solves a proposed business problem.
• Use technology and information resources to research issues in human-computer interaction.
• Write clearly and concisely about HCI topics using proper writing mechanics and technical style conventions.
Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.
Points: 90 Case Study 2: Design Process
Criteria Unacceptable
Below 70% F Fair
70-79% C Proficient
80-89% B Exemplary
90-100% A
1. Suggest the prototyping technique you would use for this system and support your rationale.
Weight: 15% Did not submit or incompletely suggested the prototyping technique you would use for this system; did not submit or incompletely supported your rationale. Partially suggested the prototyping technique you would use for this system; partially supported your rationale. Satisfactorily suggested the prototyping technique you would use for this system; satisfactorily supported your rationale. Thoroughly suggested the prototyping technique you would use for this system; thoroughly supported your rationale.
2. Create a management plan containing eight to ten (8-10) stages for proper design of such a system.
Weight: 15% Did not submit or incompletely created a management plan containing eight to ten (8-10) stages for proper design of such a system. Partially created a management plan containing eight to ten (8-10) stages for proper design of such a system. Satisfactorily created a management plan containing eight to ten (8-10) stages for proper design of such a system. Thoroughly created a management plan containing eight to ten (8-10) stages for proper design of such a system.
3. Explain each stage of the management plan and justify your rationale.
Weight: 15% Did not submit or incompletely explained each stage of the management plan and did not submit or incompletely justified your rationale. Partially explained each stage of the management plan and partially justified your rationale. Satisfactorily explained each stage of the management plan and satisfactorily justified your rationale. Thoroughly explained each stage of the management plan and thoroughly justified your rationale.
4. Estimate the length of time it will take to complete each stage of the management plan.
Weight: 15% Did not submit or incompletely estimated the length of time it will take to complete each stage of the management plan. Partially estimated the length of time it will take to complete each stage of the management plan. Satisfactorily estimated the length of time it will take to complete each stage of the management plan. Thoroughly estimated the length of time it will take to complete each stage of the management plan.
5. Compare and contrast the self-check-in interface with the interface a receptionist would use.
Weight: 15% Did not submit or incompletely compared and contrasted the self-check-in interface with the interface a receptionist would use. Partially compared and contrasted the self-check-in interface with the interface a receptionist would use. Satisfactorily compared and contrasted the self-check-in interface with the interface a receptionist would use. Thoroughly compared and contrasted the self-check-in interface with the interface a receptionist would use.
6. Use Microsoft Visio or an open source alternative, Dia, to create a total of two (2) graphical representations of your proposed interfaces, one (1) for the self-check-in and one (1) for the receptionist.
Weight: 10% Did not submit or incompletely used Microsoft Visio or an open source alternative, Dia, to create a total of two (2) graphical representations of your proposed interfaces, one (1) for the self-check-in and one (1) for the receptionist. Partially used Microsoft Visio or an open source alternative, Dia, to create a total of two (2) graphical representations of your proposed interfaces, one (1) for the self-check-in and one (1) for the receptionist. Satisfactorily used Microsoft Visio or an open source alternative, Dia, to create a total of two (2) graphical representations of your proposed interfaces, one (1) for the self-check-in and one (1) for the receptionist. Thoroughly used Microsoft Visio or an open source alternative, Dia, to create a total of two (2) graphical representations of your proposed interfaces, one (1) for the self-check-in and one (1) for the receptionist.
7. 3 references
Weight: 5% No references provided Does not meet the required number of references; some or all references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices.
8. Clarity, writing mechanics, and formatting requirements
Weight: 10% More than 6 errors present 5-6 errors present 3-4 errors present 0-2 errors present
