Case study- Rooms Division Management
You are the Rooms division manager of a 250 rooms 5 star resort. It is located at a scenic and popular resort town on the South Island of New Zealand. The main resort customers are tourists. The resort has extensive facilities. These include in house laundry facility, outdoor heated swimming pool, gymnasium, spa center, 3 flood lit tennis courts and 3 F&B outlets.
1) Present and analyze the organization chart of your division.
2) Prepare the job description of the Front office manager, executive housekeeper, facility manager, front office receptionist and a room attendant.
3) Develop the staffing guide for the housekeeping department. This must include the number of staff, estimated labor hours per week and the total estimated yearly payroll cost of the department.
4) Determine the par level of the various types of towels used by the resort and a type of detergent used by the laundry department.
5) Summarize the procedures for checking in a guest.
6) Prepare three types of forms or reports used by the front office department.
7) Discuss the content of a typical room in the hotel. This must cover the arrangement of the furniture, fixtures and equipment and the accessories and amenities found in the room.
8) Explain the cleaning function for the guestrooms and public areas. This includes the types of cleaning and the frequencies of the cleaning.
9) Discuss at least 3 contemporary innovations in the rooms division of 5 star resorts.
