Change Management / HR Perspective – What are some of the difficulties and how can managers successfully manage change. ?

Paper details
1. Follow the essay structure
2. At least 800 words
3. Include at least 3 quality references to relevant literature (Wikipedia or random websites are not a quality reference). Must include the textbook: Luftman, (2004)., Managing the Information Technology Resource; Leadership in the Information Age.
4. Base on Luftman, Chapter 9 and 10