This task requires you to communicate clearly and lead a meeting effectively.
¶ Read the following
This task is a role play. Discuss with your assessor the people who will work with you to perform the task. It will be a meeting which you lead, with at least 3 people. Your assessor must observe you conducting the meeting. This may be face to face or via electronic means.
Role Play Scenario
Relate this task to your own workplace environment or a workplace you are familiar with, assuming that you manage a department in the workplace. (If this is your actual role, relate the task to yourself and your team.)
Your team is overworked. Several of them are working very long hours to achieve the work load on time. They are frustrated and tired. One team member is very frustrated and thinks he/she is carrying a higher workload and the other team members don’t help. You have various options to overcome the problem. You could streamline processes and procedures, introduce new technology or equipment or employ further staff.
You decide to hold a team meeting to discuss the problems and consult them for ideas. At the same time you need to de-fuse the frustrations and influence the team to work more closely together and help one another.
This task requires you to deliver a presentation to an industry forum.
¶ Read the following
This task is based upon a scenario where you are required to make a presentation to an audience at an industry seminar or conference. You should base your presentation on your own industry or enterprise. This will probably involve researching what is accepted as best practice within your own industry.
Scenario
You have the opportunity of representing your own company or organisation at a seminar or conference of the industry group. You need to deliver a 10 minute presentation, followed by 5 minutes of question time to an audience which may be up to 100 people in an auditorium.
The purpose of your presentation is to enhance the profile and reputation of your company, and place it in the minds of the audience as an industry leader. You need to describe how your company is an example to others of best practice for the industry.
NOTE: You can invent the actual company you represent. The company will be in your own area of industry or enterprise and therefore you should be able to research the meaning of best practice as it applies to the industry. You can also invent your actual position within the company and any credentials you think you might need in order for the audience to accept your credibility.
¶ Use the table below to prepare for your presentation
| What is the industry/enterprise area? |
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| What is your position and what are your credentials that will indicate to the audience that you are an expert? |
| Describe the company in a way that will impress the audience |
| Explain the purpose of the presentation – focusing on best practice |
| Identify one key area of best practice that you can focus on for your presentation (e.g. employee relations, use of technology, customer relations, supply chain influence, sustainability practices, financial management, safety.) |
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| From your research on best practice in the key area you selected, list the key points for your presentation – focusing on what constitutes best practice. |
| Referring to the key points, identify how you will lead your audience to the conclusion you require by focusing on the benefits of best practice |
| Provide a minimum of one example of how best practice in this area operates in your company. |
| Give a short summary of the essential learning outcome that you wished your audience to reach. |
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This task requires you to explain business and organisational protocols for the release of information and communicating internally or externally.
¶ Answer the following questions. Base your answers on the policies and procedures in your own organisation.
| 1. If you need to present an idea or request to your manager, what protocol will you follow? |
| 2. What government organisations does your organisation need to deal with or comply with? |
| 3. What legislation does your organisation need to comply with when releasing information? |
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| 4. What types of information in your organisation is confidential and should not be released without authorisation? |
| 5. What communication channels does your organisation use to maintain a public profile through advertising and/or marketing? |
| 6. What industry groups that you can join that would enable you to enhance the profile of yourself and your organisation and share information? |
