Community Services – Support Client Self Management
Paper details:
Short Answer Questions
1. If a client is non-compliant with their treatment plan, why should the worker report it to their supervisor? Give an example of one reason for non-compliance and describe how you might deal with non-compliance.
2. Describe how a worker can support a client in self-management strategies in a client-focused manner.
3. Summarise your understanding of strengths-based support and how it can be used to support a client in self-management strategies.
4. Why is the development and maintenance of networks an effective strategy for supporting some clients in self-management?
5. Explain how a worker can support a client to access services and resources.
6. Explain how coping skills can either help or harm a client and others, depending on which type of coping style is used.
Case Study 1
Toby is 16 years old and lives with his father. His parents are divorced and his father is a regular alcohol-user. Toby’s father can become physically violent when under the influence of alcohol. When Toby’s father is intoxicated, Toby tends to lock himself in his bedroom and proceeds to cut his arm.
a) Discuss the coping mechanism Toby uses?
b) Do you think that Toby needs an alternative mechanism to cope? What coping mechanism would you suggest to Toby and why?
c) How would you work with Toby? How could you assist Toby to develop these new coping skills?
Case Study 2
Tommy is 13 years old and has a mild intellectual disability. He has been placed in a respite home for young people at risk because his mother recently passed away, and his father left the family when he was a baby. Tommy ran away from the home in the first week and it took a police search to locate him, so since then, the staff in the house keep a particularly watchful eye on him which includes walking him a short distance to the school and from school every day. Tommy has protested strongly about this practice, claiming that it is embarrassing for him to be treated like a baby, especially as he has been walking to his previous school alone for the past 2 years.
a) Given the context of the constraints and risks involved in supporting Tommy, how might his case manager manage his request to walk to and from school unassisted?
b) What might be the outcome if the case manager makes a decision only based on keeping Tommy physically safe?
c) What would the worker need to do to comply with health and safety guidelines?
Case Study 3
Marta is a fit and healthy 83 year old German woman who moved to Australia last year with her son who recently died. Marta speaks some English but not enough to be confident to speak clearly to others. When Marta’s son died, community services were contacted, and a worker was assigned to support Marta who was quite overcome with grief, filled with fear about facing life alone in a foreign country, and very socially isolated. Marta is able to cook but she is afraid to go out of the house to go food shopping, so her supplies are limited to what was in the house when her son died suddenly a few days ago. Marta is sure her son owned the house they live in, but she does not know if it was left to her or even if her son had a Will. Marta has a pension from Germany that she access fortnightly.
a) Explain how the worker could support Marta to develop processes and strategies that address the uniqueness of her psychological, biological, social and emotional context.
b) How could a worker support Marta to develop processes and strategies that address her capacity to access activities and services, within the context of her performance and possible capacity?
c) Describe how the worker could support Marta to identify and acknowledge her interests, preferences and concerns, and then use this information to work with her to place her in suitable activities.
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