Customer Relationship Management

Customer Relationship Management

Assignment

Research one software application category from the list below:

• ERP (Enterprise Resource Planning)
• CRM (Customer Relationship Management)
• SCM (Supply Chain Management)

Develop a 1,050-word summary describing typical features of software in the selected category. In the summary include the following:

• The purpose of the software for an organization
• The business value the software brings to an organization
• An explanation of how the software is used by organizations to generate value

Use the following features of Microsoft Word in your summary:

• Headers, footers, and page numbers
• Watermark document as “Draft”
• A Microsoft Word memo template
• A minimum of two styles
• An image
• Either a bulleted or numbered list.

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