Customer Service Leadership

Customer Service Leadership

Chick-fil-A is one of the largest and most successful quick-service restaurants in the United States, and this success is due in large part to the excellent service that the company and its employees provide on a daily basis. In a 1-2 page paper, answer the following questions:

• How would you describe the customer service philosophy at Chick-fil-A?
• How is this approach to customer service different from other restaurants?
• What does Chick-fil-A do in order to instill leadership principles in its leaders, managers, and employees?
• How does their approach to leadership impact the work environment for employees and ultimately the experience for customers?

Provide at least one reference and in-text citation (other than the Chick-fil-a.com website) for your paper.