demonstrate that a sufficient amount of research and due diligence have been performed to date in completion of the final project|computer science
Only 2 or 3 pages for this outline.
Create a functional outline before you begin to write your document. Use the outline as your compass while writing to maintain proper organization and cohesion of the document. It is acceptable to adjust the outline in the process of completing the Course Project.
A quality document should address checklist items for comparing ACD-IP PBX vendors and products.
The document should demonstrate that a sufficient amount of research and due diligence have been performed to date in completion of the final project.
Course Project:
his project will introduce you to an important role of IT/Network Managers: To select an IP PBX solution for the new call center at a company’s headquarters based on the evaluation of the company’s needs and vendors’ VoIP product features.
Following is the list of vendors for you to choose from.
Avaya
Genesys
Interactive Intelligence
Mitel
Siemens
Use the following check list to evaluate each vendor’s product.
Experience and Connectivity (40%)
Experience of the company – 5%
ACD based on Windows – 5%
Call Center includes 400 agents – 15%
Connectivity to current Avaya PBX – 15%
Multimedia Support (40%)
E-mail – 5%
Chat – 5%
Voice Mail – 5%
IVR – 5%
Outbound dial – 5%
CTI integration – 5%
URL Browsing – 5%
CRM support – 5%
Total Cost (20%)
Project does not have any attached files
