Design a customized business process management
Prepare a case study on Providing High Quality Services in Air Conditioner Industry by Business Process Management
The problems :
1. Design a customized business process management framework for collecting primary data from the service department of consumer air conditions in Hong Kong.
2. Identify problems associated with the delivery of services at the service department of consumer air conditions in Hong Kong.
3. Illustrate by applying the framework of Carrier for illustration purpose.
4. Recommend solutions to the problems identified.
