Quality improvement comes in many forms and has many proponents. Deming and Crosby theories are most widely used in quality improvement and in quality management. Chapter 6 (Raheja) covers both the theories.
• What are the major differences between Deming’s theory of profound knowledge and Crosby’s theory for zero defects? Which one is more suited for healthcare? Justify your answer.
• Do you think hospitals have succeeded in empowering employees on any of these? Or, is there is still a fear of blame? Explain why empowerment and fear are mutually exclusive. How should management empower employees?
• 3-5 pages of high quality content using APA format. Minimum of 3 references
Please use 3 different references 4 pages. Used references must be cited in paper.
