We will discuss the technology and channels involved in delivering customer service. The Forbes article titled “Abandon Email as a Customer Service Channel at Your Peril” discusses the channels of customer service that consumers prefer to use. What do you feel are the customer service channels people are most willing to use to resolve problems? The least willing? Explain why for both. Provide two detailed examples of your own personal experiences with the most preferred channels, as well as two examples of your experiences with the least preferred. Assignment should be 2 pages in length.
