Emotional Labor, sympathy, and apology: Effects of hospitality service employees’ sincere displays of sympathetic apology and sad-face on annoyed customers’ feelings and satisfaction levels”
Order Description
Please I need your services for 16 page data analysis and results chapter. My topic is related to marketing, so we need to link the results to the “People” and “Process”
elements of the marketing mix. I have all the data on an excel sheet collected through a questionnaire. The data should be loaded on SPSS, and we need to study the variance between variables and customer satisfaction ratings and scales. I will send the documents and articles in the additional files. Thanks
