Why does TQM require the commitment of everyone in the whole organisation?
How could this be achieved in the context of a company you know well?
REQUIREMENT:
1) In answering the Question, choose examples from life experience or use appropriate cases on the Web to discuss. Make references to relevant examples from real companies
2) use the article :Yong, J. & Wilkinson, A. (2002) The long and winding road: The evolution of quality management Total Quality Management, Vol. 13, No.1 pp. 101- 121
3) Referencing/Citation : Harvard style
