1. What capabilities of an ERP system would be useful for a company like Just Sofas?
2. Describe the environment under which the ERP system was being implemented. Was due diligence conducted in choosing the ERP vendor?
3. Does Ruffner understand the relationships between strategy and operations? Why or why not?
4. What problems contributed to the disappointing results of the ERP system? How would you suggest that Just Sofa proceed next year?
