Explain how good and bad communication can affect morale
Science
Module 01 Course Project – Patient Education: Teaching What They Need to Know
As a Medical Assistant, you will routinely communicate with and provide education to your patients. Researching specific disease states, treatment plans, or procedures may be a vital part of your job in order to provide patient education. It is important to research credible sources as this allows you to have valid information to present to them.
This week, you will select and research a disease and then design a patient education pamphlet that you might share with your patients about that disease.
To complete this assignment, do the following:
1. Select a disease that you find interesting and wish to know more about.
2. Select a suitable Word template that will help you present the information to your patients in a well-organized and attractive way.
TIP: Word templates are available when you first open Word or when you select New from the File menu. Search for “brochure” or “flyer” to find a suitable design for your pamphlet.
3. Use a minimum of 3 credible sources* that describe the disease you have selected. Include a variety of resources, such as a scholarly journal article, a magazine or newspaper article, or a web resource. Two of your sources must be academic/scholarly sources, such as a book or an academic scholarly journal. Academic scholarly journals can be accessed through the Rasmussen Online Library.
Cite these resources throughout the pamphlet and include a references section at the end of the pamphlet. Use proper APA formatting for citations and references. For help with formatting your references and citations, see the APA guide.
4. Explain the disease as clearly as possible, using appropriate professional language, terminology, and level of detail for your audience. Be creative in your presentation and include pictures and diagrams to support your patients’ understanding.
5. Include the following information:
o Standard information
Description of the disease
Signs and symptoms of the disease
Common causes of the disease (chronic, etc.)
o Answers to common patient questions
How is it treated?
What medications are used to treat it?
Are any procedures associated with its treatment? If so, what preparation is involved for the procedure?
6. Use proper grammar and punctuation throughout your pamphlet.
*A note about credible sources: Credible sources are reliable, accurate, and trustworthy. These sources are written by authors respected in their fields of study. You want to identify sources where the author of the article is listed; if they’ve referenced other information, the sources should be cited so that you can check for the accuracy of and support what they have written. Wikipedia is not considered a credible source. For more information on credible sources, please visit the Rasmussen Online Library.
Module 02 Course Project – Teamwork: One Team, One Goal
As a Medical Assistant, understanding diversity and using a teamwork approach is critical not only for the medical practice you work in but also for attaining the common goal of quality patient care. Working together provides opportunities for creativity, efficiency, and excellent patient experiences.
This week, you will research various techniques in incorporating good communication and diversity into your interactions with your coworkers. You will create a summary that you will incorporate into the training manual. This summary will illustrate various ways to demonstrate teamwork through the understanding of effective communication and relate how diversity plays a vital role in an efficient and effective practice.
To complete this assignment, do the following:
1. Research how diversity plays an important role in healthcare and how proper communication techniques facilitate teamwork, increase productivity, and help offer better patient care in a healthcare setting. Use a minimum of 3 credible sources* in your research and include a variety of resources, such as scholarly journal articles, magazines, newspapers, or web resources. Two of your resources must be academic/scholarly resources, such as a book or an academic scholarly journal. Academic scholarly journals can be accessed through the Rasmussen Online Library. Cite these resources throughout your summary and include a reference page. Use proper APA formatting for your citations and references. For help with formatting your references and citations, see the APA guide.
2. In a minimum of 3 pages (excluding the reference page), include the following information to assist new employees in understanding effective communication methods and the importance of diversity within a healthcare team:
o Communication
Communication and Productivity: Explain how communication can increase productivity.
Communication and Morale: Explain how good and bad communication can affect morale.
Overcoming Communication Barriers in the Workplace: Identify the biggest communication barrier a Medical Assistant can face with a coworker that would hinder patient care. Explain ways to overcome that barrier. Choose the best method for the situation and explain why this method is best.
o Teamwork
Teamwork Communication Strategies: Describe teamwork communication strategies.
Assisting Coworkers: Name at least 5 tasks that coworkers can do for each other to help the daily practice run smoothly.
o Diversity and Teamwork
Importance of Awareness of and Respect for Diversity: Explain why it is important for Medical Assistants to be aware and respectful of diversity in a healthcare setting.
Incorporating Diverse Practice Methods: Explain how to incorporate diverse practice methods and ideas between coworkers while remaining respectful of their work practices and mindful of the goal of providing effective and efficient patient care.
Tailoring Communication: Describe how Medical Assistants may have to tailor their communication in working with professionals of various titles, such as physicians, peers, and receptionists.
3.Use clear, professional language with proper grammar and punctuation. Present your information at a level of detail that is appropriate for new Medical Assistants and feel free to use images, tables, or diagrams as necessary to help you convey your information.
*A note about credible sources: Credible sources are reliable, accurate, and trustworthy. These sources are written by authors respected in their fields of study. You want to identify sources where the author of the article is listed, if they’ve referenced other information, the sources should be cited so that you can check for the accuracy of and support what they have written. Wikipedia is not considered a credible source. For more information on credible sources, please visit the Rasmussen Online Library.
