Bobby Langdon is existing president of Acme General. It is 300-bed hospital serving community of 70,000 people. He has just completed meeting with hospital administrator, Susy Miller. Meeting was called to address to find acceptable solution to apparent conflict between Ms. Miller and chief of the Bariatric Program, Dr. Kincaid. The problem: The Bariatic Program manager is scheduling a variety of surgeries in such a way that providers don’t feel they can sufficiently perform these complicated procedures. They also feel there is not proper time permitted between procedures to set up surgical suite for next case. Providers feel that scheduling issues are resulting in poor patient outcomes. It has also been indicated that program manager shows favouritism toward some of providers and permits them more time in OR and between cases. Problem escalated when Dr. Kincaid fired program manager after many complaints from providers, staff, and patients. Manager talked to Ms. Miller who over-ruled the doctor. She cited that non-clinical staff could not be fired by program director. After reading this case, use information you have gleaned from research and required readings to answer following questions.
1) Recognize and explain at least three kinds of conflict found in a healthcare setting.
2) What kind of conflict is represented in this case? (Justify your response.)
2) What is the potential impact Bariatric Program and the organization? (Explain at least three)
3) Write down some potential solutions? Which one is the best considering all facts which have been presented?
4) What will probably be reaction of Ms. Miller, Dr. Kincaid, and program manager when resolution is decided?
