What the gaps in it service management in shell company/ Management Information Sys
IT Service Management – Assignment Report
Learning objectives –
This assignment partially addresses three of the learning objectives of the course:
Activity A: Journal (maximum 250 words)
Prepare a journal that records your activities and progress related to completingthis assignment. In date order, clearly list the following:
If you are working in a team, clearly state the activities of each team member.
Submit this journal as an appendix to activity B. Any references to web pages and online documents, such as white papers, should be listed at the end of the journal.
Structure, presentation of report
Your report should include a title page, and introduction to the report. State the name(s) of student(s) on the title page. The presentation of the report should be professional, resulting in clarity of message and information. Your referencing should be according Harvard AGPS style.
Activity B: Case study (maximum 1,250 words)
Watch the video case study, then draw on the course material to answer the following questions.
IT4IT – Why Shell is adopting an open standard for managing IT – The Open Group
https://youtu.be/EdNZ2BZ3XpA?list=PL4uhUsJo0STkg-wCy6QyVg8KcYfzjtTIA (55:11)
Part 1: Introduction
Provide a brief introduction that describes the case study report. This introduction should provide an overview of the video case study.
Part 2: Case study questions
Question 1. What were the gaps in IT service management in Shell company before adopting IT4IT?
Question 2. Why did Shell decided to adopt the IT4IT instead of developing its own framework?
Question 3. What were the outcomes of adopting IT4IT Shell?
Question 4. On what grounds would adoption of IT4IT be justifiable for organisations that had already adopted ITIL?
Part 3: Conclusions
Summarise the key lessons you learnt from this case study.