HCS 131-Effective Consumer Relations You are working as
Effective Consumer Relations You are working as a manager in a local hospital. You received some patient satisfaction survey data, and
you were asked to review the data and consider the impact on consumer relations. Review the Patient Satisfaction Survey below: Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator
Hospital cleanliness
Overall patient satisfaction with doctors
Average patient wait time
Overall patient satisfaction with hospital Current Performance
8.2
7.6
13 minutes
9.7 Goal
> = 9.2
> = 9.2
< = 15 minutes
> = 9.2 Complete the following prompts based on the chart provided above. Patient Satisfaction Strength Identify a patient satisfaction indicator that could be considered a strength for the hospital based
on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator remains a strength in patient
satisfaction.
[Insert Response] Patient Satisfaction Weakness Identify a patient satisfaction indicator that could be considered a weakness for the hospital
based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator does not remain a weakness in
patient satisfaction.
[Insert Response] Patient Satisfaction Opportunity Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
Identify a strategy the hospital could use so that this indicator could transform into a strength in
patient satisfaction.
[Insert Response] Explain the importance of effective consumer relations in the health care industry.
Consider the role data (e.g., surveys) plays in effective consumer relations Consider the role communication plays in effective consumer relations.
[Insert Response] Cite any peer-reviewed, scholarly, or similar references used to support your assignment
[Insert references used]
