Health Information Management
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CASE 7-3: Productivity Study
Your inpatient coders are always behind. The supervisor has asked for more staff and the HIM
director agrees with the request. When the director submitted her request to administration,
the vice president asked her to conduct a productivity study of the local hospitals. She called 4
hospitals, and her findings are shown in Table 7-1. The director knows that if she shows this
data to the vice president, not only will she not get the positions she requested, but she will also
be asked to increase her productivity. She can see that she needs to do some more research.
You know that the coders at your facility code the charts and also abstract quality indicators.
Your research shows that at the other hospitals, the quality indicators are abstracted by staff in
the Quality Management Department.
Table 7-1: Productivity Study of Local Hospitals
Our hospital Hospital A Hospital B Hospital C Hospital D
Inpatient charts per day 15 20 22 23 21
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1. Do you need any additional information?
2. If so, where would you go to get the information?
3. What arguments can you use to support your request for the additional staff?
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