The trends of customer relationship management

The trends of customer relationship management/ Management Information Sys

  1. What are the trends of customer relationship management?
  1. List the fundamental processes of e-Commerce
  1. Differentiate between B2C and B2B e-Commerce systems in detail. How Web is used in both types of e-Commerce?
  1. Market Basket Analysis (MBA) is one of the most common and useful types of data mining, list MBA applications and briefly discuss each application.
  1. What is the role of Artificial Intelligence in the business? Discuss the domains of Artificial Intelligence and its applications?

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