Concepts and models of operations and information management

Critically analyse the theory, concepts and models of operations and information management and demonstrate an understanding of the strategic importance of information management in global organisations.

• Evaluate critically the fundamental principles of information systems and the significance of a socio-technical approach to their use in organisations.

• Select and apply appropriate problem-solving and improvement approaches for information systems in organisations.

College of Business and Law

Salford Business School

Part A: Details of the task

You are a consultant who has been employed to advise Phab on the effective implementation of strategic changes outlined in the Case Study (below). You are required to produce a report, which addresses the following elements:

– The changes that will be required to business processes

– How these changes can be supported by the use of new Open Source packages such as a CRM or ERP system. You are not required to suggest a specific package, but if you choose to make a specific recommendation then you should be clear about how you have evaluated it and how it meets Phab’s needs.

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