Carefully read the interaction found here in the Unit III Case Study document, and then complete the following steps:
Explain (from Unit III, Lesson 1) which specific communication principles you see at work during the events described.
After analyzing the active and visible communication principles, write a brief recommendation for each of the communication principles you have identified as being present in the interaction.
Point out their missed opportunities or failures of communication.
Your analysis of this conversation should be at least one page and written in APA format. Cite any information you paraphrase from the lesson. Please do not quote any material. Show that you understand the material by putting it in your own words and then citing the source of the ideas. Please see an example below of how to cite and reference material from the lesson:
Communication cannot be taken back once it is put out there (Columbia Southern University, n.d.).