Integrating the Enterprise, IS Function & IS Technologies/ How can integrating SCM, CRM and ERP help improve business operations at Shell?
The Blog topic is based on ‘Shell Canada Fuels Productivity with ERP’ (Section 17/Chapter 12 Case Study), Integrating the Enterprise, IS Function & IS Technologies
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write answer for above question from the attachment casestudy. It is case study
The Saints and the Roughnecks
WILLIAM J. CHAMBLISS
Eight promising young of good,
stable, white upper-middle-class families, active
in school affairs, good
were some of the most delinquent boys at
Hanibal High School. While community residents
and parents knew that these boys occasionally
sowed a few wild they were totally
unaware that sowing wild oats completely occupied
the daily routine of these young men. The
Saints were constantly occupied with truancy,
drinking, wild driving, petty theft and vandalism.
Yet not one was officially arrested for any
misdeed during the two years I observed them.
This record was particularly surprising in light
of my observations during the same two years of
another gang of Hanibal High School students,
six lower-class white boys known as the Roughnecks.
The Roughnecks were constantly in trouble
with police and community even though their
rate of delinquency was about equal with that of
the Saints. What was the cause of this disparity?
The result? The following consideration of the
activities, social class and community perceptions
of both gangs may provide some answers.
The Saints Monday to Friday
The Saints’ principal daily concern was with
getting out of school as early as possible. The
boys managed to get out of school with
minimum danger that they would be accused of
playing hookey through an elaborate procedure
for obtaining “legitimate” release from class.
The most common procedure was for one boy to
obtain the release of another by fabricating a
meeting of some committee, program or recognized
club. Charles might raise his hand in his
9:00 chemistry class and ask to be
euphemism for going to the bathroom. Charles
would go to Ed’s math class and inform the
teacher that Ed was needed for a rehearsal
of the drama club play. The math teacher would
recognize Ed and Charles as students”
involved in numerous school activities and
would permit Ed to leave at 9:30. Charles would
return to his class, and Ed would go to Tom’s
English class to obtain his release. Tom would
engineer escape. The strategy would
continue until as many of the Saints as possible
were freed. After a stealthy trip to the car (which
had been parked in a strategic spot), the boys
were off for a day of
Over the two years I observed the Saints, this
pattern was repeated nearly every day. There
were variations on the theme, but in one form or
another, the boys used this procedure for getting
out of class and then off the school grounds.
Rarely did all eight of the Saints manage to leave
school at the same time. The average number
avoiding school on the days I observed them
was five.
Having escaped from the concrete corridors
the boys usually went either to a pool hall on the
other (lower-class) side of town or to a cafe in
the suburbs. Both places were out of the way of
people the boys were likely to know (family or
school officials), and both provided a source of
entertainment. The pool hall entertainment was
the generally rough atmosphere, the occasional
hustler, the sometimes drunk proprietor and, of
the game of pool. The entertainment
was provided by the owner. The boys
would “accidentally” knock a glass on the floor
or spill cola on the all the but
enough to be sporting. They would also bend
spoons, put salt in sugar bowls and generally
tease whoever was working in the cafe. The
owner had opened the cafe recently and was dependent
on the boys’ business which was, in fact,
substantial since between the horsing around
and the teasing they bought food and drinks.
The Saints on Weekends
On weekends, the automobile was even more
critical than during the week, for on weekends
the Saints went to Big large city with a
population of over a million, 25 miles from
Hanibal. Every Friday and Saturday night most
of the Saints would meet between 8:00 and 8:30
and would go into Big Town. Big Town activities
included drinking heavily in taverns or night-
driving drunkenly through the streets, and
committing acts of vandalism and playing pranks.
Reprinted by permission of Transaction, Inc., from Society, Vol. 11, No. 1 (November/December 1973), pp. 24-
Copyright © 1973 by Transaction, Inc.
186
The Saints and the Roughnecks 187
By midnight on Fridays and Saturdays the
Saints were usually thoroughly high, and one or
two of them were often so drunk they had to be
carried to the cars. Then the boys drove around
town, calling obscenities to women and girls; occasionally
trying (unsuccessfully so far as I
could tell) to pick girls up; and driving recklessly
through red lights and at high speeds with their
lights out. Occasionally they played “chicken.”
One boy would climb out the back window of
the car and across the roof to the driver’s side of
the car while the car was moving at high speed
(between 40 and 50 miles an hour); then the
driver would move over and the boy who had
just crawled across the car roof would take the
driver’s seat.
Searching for “fair game” for a prank was the
boys’ principal activity after they left the tavern.
The boys would drive alongside a foot patrolman
and ask directions to some street. If the policeman
leaned on the car in the course of answering
the question, the driver would speed away,
causing him to lose his balance. The Saints were
careful to play this prank only in an area where
they were not going to spend much time and
where they could quickly disappear around a
corner to avoid having their license plate number
taken.
sites and road repair areas were
the special province of the Saints’ mischief. A
soon-to-be-repaired hole in the road inevitably
invited the Saints to remove lanterns and
wooden barricades and put them in the car, leaving
the hole unprotected. The boys would find a
safe vantage point and wait for an unsuspecting
motorist to drive into the Often, though not
always, the boys would go up to the motorist
and commiserate with him about the dreadful
way the city protected its citizenry.
Leaving the scene of the open hole and the
motorist, the boys would then go searching for
an appropriate place to erect the stolen barricade.
An “appropriate place” was often a spot
on a highway near a curve in the road where the
barricade would not be seen by an oncoming
motorist. The boys would wait to watch an unsuspecting
motorist attempt to stop and (usually)
crash into the wooden barricade. With saintly
bearing the boys might offer help and understanding.
A stolen lantern might well find its way onto
the back of a police car or hang from a street
lamp. Once a lantern served as a prop for a
reenactment of the “midnight ride of Paul Revere”
until the which was taking place
at 2:00 A.M. in the center of a main street of Big
Town, was interrupted by a police car several
blocks away. The boys ran, leaving the
on the street, and managed to avoid being apprehended.
Abandoned houses, especially if they were
located in out-of-the-way places, were fair game
for destruction and spontaneous vandalism. The
boys would break windows, remove furniture to
the yard and tear it apart, urinate on the walls
and scrawl obscenities inside.
Through all the pranks, drinking and reckless
driving the boys managed miraculously to avoid
being stopped by Only twice in two years
was I aware that they had been stopped by a Big
City policeman. Once was for speeding (which
they did every time they drove whether they
were drunk or and the driver managed to
convince the policeman that it was simply an
error. The second time they were stopped they
had just left a nightclub and were walking
through an alley. Aaron stopped to urinate and
the boys began making obscene remarks. A foot
patrolman came into the alley, lectured the boys
and sent them home. Before the boys got to the
car one began talking in a loud voice again. The
policeman, who had followed them down the alley,
arrested this boy for disturbing the peace
and took him to the police station where the
other Saints gathered. After paying a $5.00 fine,
and with the assurance that there would be no
permanent record of the arrest, the boy was released.
The had a spirit of frivolity and fun about
their escapades. They did not view what they
were engaged in as “delinquency,” though it
surely was by any reasonable definition of that
word. They simply viewed themselves as having
a little fun and who, they would ask, was really
hurt by it? The answer had to be no one, although
this fact remains one of the most difficult
things to explain about the gang’s behavior. Unlikely
though it seems, in two years of drinking,
driving, carousing and vandalism no one was
seriously injured as a result of the Saints’ activiThe
Saints in School
The Saints were highly successful in school.
The average grade for the group was with
two of the boys having close to a straight “A”
188 The Effects of Contact with Control Agents
average. Almost all of the boys were popular
and many of them held offices in the school. One
of the boys was vice-president of the student
body one year. Six of the boys played on athletic
teams.
At the end of their senior year, the student
body selected ten seniors for special recognition
as the “school four of the ten were
Saints. Teachers and school officials saw no
problem with any of these boys and anticipated
that they would all something of themHow
the boys managed to maintain this impression
is surprising in view of their actual behavior
while in school. Their technique for covering
truancy was so successful that teachers did
not even realize that the boys were absent from
school much of the time. Occasionally, of
course, the system would backfire and then the
boy was on his own. A boy who was caught
would be most contrite, would plead guilty and
ask for mercy. He inevitably got the mercy he
sought.
Cheating on examinations was rampant, even
to the point of orally communicating answers to
exams as well as looking at one another’s papers.
Since none of the group studied, and since
they were primarily dependent on one another
for help, it is surprising that grades were so high.
Teachers contributed to the deception in their
admitted inclination to give these boys (and presumably
others like them) the benefit of the
doubt. When asked how the boys did in school,
and when pressed on specific examinations,
teachers might admit that they were disappointed
in John’s performance, but would
quickly add that they “knew he was capable of
doing better,” so John was given a higher grade
than he had actually How often this happened
is impossible to know. During the time
that I observed the group, I never saw any of the
boys take homework home. Teachers may have
been “understanding” very regularly.
One exception to the gang’s generally good
performance was Jerry, who had a average
in his junior year, experienced disaster the next
year and failed to graduate. Jerry had always
been a little more nonchalant than the others
about the liberties he took in school. Rather than
wait for someone to come get him from he
would offer his own excuse and Although
he probably did not miss any more classes than
most of the others in the group, he did not take
the requisite pains to cover his absences. Jerry
was the only Saint whom I ever heard talk back
to a teacher. Although teachers often called him
a “cut up” or a “smart kid,” they never referred
to him as a troublemaker or as a kid headed for
trouble. It seems likely, then, that failure
his senior year and his mediocre performance
his junior year were consequences of his not
playing the game the proper way (possibly because
he was disturbed by his parents’ divorce).
His teachers regarded him as “immature” and
not quite ready to get out of high
The Police and the Saints
The local police saw the Saints as good boys
who were among the leaders of the youth in the
community. Rarely, the boys might be stopped
in town for speeding or for running a stop sign.
When this happened the boys were always polite,
contrite and pled for mercy. As in school,
they received the mercy they asked for. None
ever received a ticket or was taken into the precinct
by the local police.
The situation in Big City, where the boys engaged
in most of their delinquency, was only
slightly different. The police there did not know
the boys at all, although occasionally the boys
were stopped by a patrolman. Once they were
caught taking a lantern from a construction site.
Another time they were stopped for running a
stop sign, and on several occasions they were
stopped for speeding. Their behavior was as before:
contrite, polite and penitent. The urban
police, like the local police, accepted their demeanor
as sincere. More important, the urban
police were convinced that these were good
boys just out for a lark.
The Roughnecks
Hanibal townspeople never perceived the
Saints’ high level of delinquency. The Saints
were good boys who just went in for an occasional
prank. After all, they were well dressed,
well mannered and had nice cars. The Roughnecks
were a different story. Although the two
gangs of boys were the same age, and both
groups engaged in an equal amount of wildoat
sowing, everyone agreed that the not-sowell-dressed,
not-so-well-mannered, not-so-rich
boys were heading for trouble. Townspeople
would say, “You can see the gang members at
The Saints and the Roughnecks 189
the drugstore night after night, leaning against
the storefront (sometimes drunk) or slouching
around inside buying cokes, reading magazines,
and probably stealing old Mr. Wall blind. When
they are outside and girls walk by, even respectable
girls, these boys make suggestive remarks.
Sometimes their remarks are downright
From the viewpoint, the real indication
that these kids were in for trouble was
that they were constantly involved with the
police. Some of them had been picked up for
stealing, mostly small stuff, of course, “but still
it’s stealing small stuff that leads to big time
crimes.” bad,” people said. “Too bad
that these boys couldn’t behave like the other
kids in town; stay out of trouble, be polite to
adults, and look to their
The community’s impression of the degree to
which this group of six boys (ranging in age from
16 to 19) engaged in delinquency was somewhat
distorted. In some ways the gang was more delinquent
than the community thought; in other
ways they were less.
The fighting activities of the group were fairly
readily and accurately perceived by almost everyone.
At least once a month, the boys would
get into some sort of fight, although most fights
were scraps between members of the group or
involved only one member of the group and
some peripheral hanger-on. Only three times in
the period of observation did the group fight together:
once against a gang from across town,
once against two blacks and once against a
group of boys from another school. For the first
two fights the group went out “looking for trou-
they found it both times. The third
fight followed a football game and began spontaneously
with an argument on the football field
between one of the Roughnecks and a member
of the opposition’s football team.
Jack had a particular propensity for fighting
and was involved in most of the He was
a prime mover of the escalation of arguments
into fights.
More serious than fighting, had the community
been aware of it, was theft. Although almost
everyone was aware that the boys occasionally
stole they did not realize the extent of the
activity. Petty stealing was a frequent event for
the Roughnecks. Sometimes they stole as a
group and coordinated their efforts; other times
they stole in pairs. Rarely did they steal alone.
The thefts ranged from very small things like
paperback books, comics and ballpoint pens to
expensive items like watches. The nature of the
thefts varied from time to time. The gang would
go through a period of systematically lifting
items from automobiles or school lockers. Types
of thievery varied with the whim of the gang.
Some forms of thievery were more profitable
than but all thefts were for profit, not just
thrills.
Roughnecks siphoned gasoline from cars as
often as they had access to an automobile, which
was not very often. Unlike the Saints, who
owned their own cars, the Roughnecks would
have to borrow their parents’ cars, an event
which occurred only eight or nine times a year.
The boys claimed to have stolen cars for joy
rides from time to time.
Ron committed the most serious of the
group’s With an unidentified associate
the boy attempted to burglarize a gasoline station.
Although this station had been robbed
twice previously in the same month, Ron denied
any involvement in either of the other thefts.
When Ron and his accomplice approached the
station, the owner was hiding in the bushes beside
the station. He fired both barrels of a double-barreled
shotgun at the boys. Ron was severely
injured; the other boy ran away and was
never caught. Though he remained in critical
condition for several months, Ron finally recovered
and served six months of the following
year in reform school. Upon release from reform
school, Ron was put back a grade in school, and
began running around with a different gang of
boys. The Roughnecks considered the new gang
less delinquent than themselves, and during the
following year Ron had no more trouble with the
police.
The Roughnecks, then, engaged mainly in
three types of delinquency: theft, drinking and
fighting. Although community members perceived
that this gang of kids was delinquent,
they mistakenly believed that their illegal activities
were primarily drinking, fighting and being a
nuisance to passersby. Drinking was limited
among the gang members, although it did occur,
and theft was much more prevalent than anyone
realized.
Drinking would doubtless have been more
prevalent had the boys had ready access to liquor.
Since they rarely had automobiles at their
disposal, they could not travel very far, and the
bars in town would not serve them. Most of the
boys had little money, and this, too, inhibited
their purchase of alcohol. Their major source of
190 The Effects of Contact with Control Agents
liquor was a local drunk who would buy them a
fifth if they would give him enough extra to buy
himself a pint of whiskey or a bottle of
The community’s perception of drinking as
prevalent stemmed from the fact that it was the
most obvious delinquency the boys engaged in.
When one of the boys had been drinking, even a
casual observer seeing him on the corner would
suspect that he was high.
There was a high level of mutual distrust and
dislike between the Roughnecks and the police.
The boys felt very strongly that the police were
unfair and corrupt. Some evidence existed that
the boys were correct in their perception.
The main source of the boys’ dislike for the
police undoubtedly stemmed from the fact that
the police would sporadically harass the group.
From the standpoint of the boys, these acts of
occasional enforcement of the law were whimsical
and uncalled for. It made no sense to them,
for example, that the police would come to the
corner occasionally and threaten them with arrest
for loitering when the night before the boys
had been out siphoning gasoline from cars and
the police had been nowhere in sight. To the
the police were stupid on the one hand, for
not being where they should have been and
catching the boys in a serious offense, and unfair
on the other hand, for trumping up “loitering”
charges against them.
From the viewpoint of the police, the situation
was quite different. They knew, with all the
confidence necessary to be a policeman, that
these boys were engaged in criminal activities.
They knew this partly from occasionally catching
them, mostly from circumstantial evidence
(“the boys were around when those tires were
slashed”), and partly because the police shared
the view of the community in general that this
was a bad bunch of boys. The best the police
could hope to do was to be sensitive to the fact
that these boys were engaged in illegal acts and
arrest them whenever there was some evidence
that they had been involved. Whether or not the
boys had in fact committed a particular act in a
particular way was not especially important.
The police had a broader view: their job was to
stamp out these kids’ crimes; the tactics were
not as important as the end result.
Over the period that the group was under observation,
each member was arrested at least
once. Several of the boys were arrested a number
of times and spent at least one night in jail.
While most were never taken to court, two of
the boys were sentenced to six months’ incarceration
in boys’ schools.
The Roughnecks in School
The Roughnecks’ behavior in school was not
particularly disruptive. During school hours
they did not all hang around together, but tended
instead to spend most of their time with one or
two other members of the gang who were their
special buddies. Although every member of the
gang attempted to avoid school as much as possible,
they were not particularly successful and
most of them attended school with surprising
regularity. They considered school a
something to be gotten through with a minimum
of conflict. If they were “bugged” by a particular
teacher, it could lead to One of the
boys, once threatened to beat up a teacher
and, according to the other the teacher hid
under a desk to escape him.
Teachers saw the boys the way the general
community did, as heading for trouble, as being
uninterested in making something of themselves.
Some were also seen as being incapable
of meeting the academic standards of the school.
Most of the teachers expressed concern for this
group of boys and were willing to pass them despite
poor performance, in the belief that failing
them would only aggravate the problem.
The group of boys had a grade point average
just slightly above No one in the group
failed either grade, and no one had better than a
“C” average. They were very consistent in their
achievement or, at least, the teachers were
consistent in their perception of the boys’
achievement.
Two of the boys were good football players.
Herb was acknowledged to be the best player in
the school and Jack was almost as good. Both
boys were criticized for their failure to abide by
training rules, for refusing to come to practice as
often as they should, and for not playing their
best during practice. What they lacked in
sportsmanship they made up for in skill, apparently,
and played every game no matter how
poorly they had performed in practice or how
many practice sessions they had missed.
Two Questions
Why did the community, the school and the
police react to the Saints as though they were
The Saints and the Roughnecks 191
good, upstanding, nondelinquent youths with
bright futures but to the Roughnecks as though
they were tough, young criminals who were
headed for trouble? Why did the Roughnecks
and the Saints in fact have quite different careers
after high which, by and large,
lived up to the expectations of the community?
The most obvious explanation for the differences
in the community’s and law enforcement
agencies’ reactions to the two gangs is that one
group of boys was “more delinquent” than the
other. Which group was more delinquent? The
answer to this question will determine in part
how we explain the differential responses to
these groups by the members of the community
and, particularly, by law enforcement and
school officials.
In sheer number of illegal acts, the Saints
were the more delinquent. They were truant
from school for at least part of the day almost
every day of the week. In addition, their drinking
and vandalism occurred with surprising regularity.
The Roughnecks, in contrast, engaged
sporadically in delinquent episodes. While these
episodes were frequent, they certainly did not
occur on a daily or even a weekly basis.
The difference in frequency of offenses was
probably caused by the Roughnecks’ inability to
obtain liquor and to manipulate legitimate excuses
from school. Since the Roughnecks had
less money than the Saints, and teachers carefully
supervised their school activities, the
Roughnecks’ hearts may have been as black as
the Saints’, but their misdeeds were not nearly
as frequent.
There are really no clear-cut criteria by which
to measure qualitative differences in antisocial
behavior. The most important dimension of the
difference is generally referred to as the “seriousness”
of the offenses.
If seriousness encompasses the relative economic
costs of delinquent acts, then some assessment
can be made. The Roughnecks probably
stole an average of about $5.00 worth of
goods a week. Some weeks the figure was considerably
higher, but these times must be balanced
against long periods when almost nothing
was stolen.
The Saints were more continuously engaged
in delinquency but their acts were not for the
most part costly to property. Only their vandalism
and occasional theft of gasoline would so
qualify. Perhaps once or twice a month they
would siphon a tankful of The other costly
items were street signs, construction lanterns
and the like. All of these acts combined probably
did not quite average $5.00 a week, partly because
much of the stolen equipment was abandoned
and presumably could be recovered. The
difference in cost of stolen property between the
two groups was trivial, but the Roughnecks
probably had a slightly more expensive set of
activities than did the Saints.
Another meaning of seriousness is the potential
threat of physical harm to members of the
community and to the boys themselves. The
Roughnecks were more prone to physical vio-
they not only welcomed an opportunity to
fight; they went seeking it. In addition, they
fought among themselves frequently. Although
the fighting never included deadly weapons, it
was still a menace, however minor, to the physical
safety of those involved.
The Saints never fought. They avoided physical
conflict both inside and outside the group. At
the same time, though, the Saints frequently endangered
their own and other people’s lives.
They did so almost every time they drove a car,
especially if they had been drinking. Sober, their
driving was under the influence of alcohol
it was horrendous. In addition, the Saints endangered
the lives of others with their pranks.
Street excavations left unmarked were a very
serious hazard.
Evaluating the relative seriousness of the two
gangs’ activities is difficult. The community reacted
as though the behavior of the Roughnecks
was a problem, and they reacted as though the
behavior of the Saints was not. But the members
of the community were ignorant of the array of
delinquent acts that characterized the Saints’ behavior.
Although concerned citizens were unaware
of much of the Roughnecks’ behavior as
well, they were much better informed about the
Roughnecks’ involvement in delinquency than
they were about the
Visibility
Differential treatment of the two gangs resulted
in part because one gang was infinitely
more visible than the other. This differential
visibility was a direct function of the economic
standing of the families. The Saints had access
to automobiles and were able to remove themselves
from the sight of the community. In as
routine a decision as to where to go to have a
192 The Effects of Contact with Control Agents
milkshake after school, the Saints stayed away
from the mainstream of community life. Lacking
transportation, the Roughnecks could not make
it to the edge of town. The center of town was
the only practical place for them to meet since
their homes were scattered throughout the town
and any noncentral meeting place put an undue
hardship on some members. Through necessity
the Roughnecks congregated in a crowded area
where everyone in the community passed frequently,
including teachers and law enforcement
officers. They could easily see the Roughnecks
hanging around the drugstore.
The Roughnecks, of course, made themselves
even more visible by making remarks to passersby
and by occasionally getting into fights on
the corner. Meanwhile, just as regularly, the
Saints were either at the cafe on one edge of
town or in the pool hall at the other edge of
town. Without any particular realization that
they were making themselves inconspicuous,
the Saints were able to hide their
Not only were they removed from the mainstream
of traffic, but they were almost always
inside a building.
On their escapades the Saints were also relatively
invisible, since they left Hanibal and
travelled to Big City. Here, too, they were
mobile, roaming the city, rarely going to the
same area twice.
Demeanor
To the notion of visibility must be added the
difference in the responses of group members to
outside intervention with their activities. If one
of the Saints was confronted with an accusing
policeman, even if he felt he was truly innocent
of a wrongdoing, his demeanor was apologetic
and penitent. A Roughneck’s attitude was almost
the polar opposite. When confronted with
a threatening adult even one who tried
to be pleasant, the Roughneck’s hostility and
disdain were clearly observable. Sometimes he
might attempt to put up a veneer of respect, but
it was thin and was not accepted as sincere by
the authority.
School was no different from the community
at large. The Saints could manipulate the system
by feigning compliance with the school norms.
The availability of cars at school meant that
once free from the immediate sight of the
teacher, the boys could disappear rapidly. And
this escape was well enough planned that no administrator
or teacher was nearby when the boys
left. A Roughneck who wished to escape for a
few hours was in a bind. If it were possible to get
free from class, downtown was still a mile away,
and even if he arrived there, he was still very
visible. Truancy for the Roughnecks meant almost
certain detection, while the Saints enjoyed
almost complete immunity from sanctions.
Bias
Community members were not aware of the
transgressions of the Saints. Even if the Saints
had been less discreet, their favorite delinquencies
would have been perceived as less serious
than those of the Roughnecks.
In the eyes of the police and school officials, a
boy who drinks in an alley and stands intoxicated
on the street corner is committing a more
serious offense than is a boy who drinks to inebriation
in a nightclub or a tavern and drives
around afterwards in a car. Similarly, a boy who
steals a wallet from a store will be viewed as
having committed a more serious offense than a
boy who steals a lantern from a construction
site.
Perceptual bias also operates with respect to
the demeanor of the boys in the two groups
when they are confronted by adults. It is not
simply that adults dislike the posture affected by
boys of the Roughneck ilk; more important is the
conviction that the posture adopted by the
Roughnecks is an indication of their devotion
and commitment to deviance as a way of life.
The posture becomes a cue, just as the type of
the offense is a cue, to the degree to which the
known transgressions are indicators of the
youths’ potential for other
demeanor and bias are surface variables
which explain the day-to-day operations of
the police. Why do these surface variables operate
as they do? Why did the police choose to
disregard the Saints’ delinquencies while breathing
down the backs of the Roughnecks?
The answer lies in the class structure of American
society and the control of legal institutions
by those at the top of the class structure. Obviously,
no representative of the upper class drew
up the operational chart for the police which led
them to look in the ghettoes and on
led them to see the demeanor of
lower-class youth as troublesome and that of up-
The Saints and the Roughnecks 193
youth as tolerable. Rather, the
procedures simply developed from
experience with irate and influential uppermiddle-class
parents insisting that their son’s
vandalism was simply a prank and his drunkenness
only a momentary “sowing of wild
with cooperative or indifferent,
powerless, lower-class parents who acquiesced
to the laws’ definition of their son’s
behavior.
Adult Careers of the Saints and
the Roughnecks
The community’s confidence in the potential
of the Saints and the Roughnecks apparently
was justified. If anything, the community members
underestimated the degree to which these
youngsters would turn out “good” or
of the eight members of the Saints went
on to college immediately after high school. Five
of the boys graduated from college in four years.
The sixth one finished college after two years in
the army, and the seventh spent four years in the
air force before returning to college and receiving
a degree. Of these seven college graduates,
three went on for advanced degrees. One
finished law school and is now active in state
politics, one finished school and is practicing
near and one boy is now working
for a Ph.D. The other four college graduates entered
submanagerial, managerial or executive
training positions with larger firms.
The only Saint who did not complete college
was Jerry had failed to graduate from high
school with the other Saints. During his second
senior year, after the other Saints had gone on to
college, Jerry began to hang around with what
several teachers described as a “rough crowd”
gang that was heir apparent to the Roughnecks.
At the end of his second senior year,
when he did graduate from high school, Jerry
took a job as a used-car salesman, got married
and quickly had a child. Although he made several
abortive attempts to go to college by attending
night school, when I last saw him (ten years
after high school) Jerry was unemployed and
had been living on unemployment for almost a
year. His wife worked as a waitress.
Some of the Roughnecks have lived up to
community expectations. A number of them
were headed for A few were not.
Jack and Herb were the athletes among the
Roughnecks and their athletic prowess paid off
handsomely. Both boys received unsolicited
athletic scholarships to college. After Herb received
his scholarship (near the end of his senior
year), he apparently did an about-face. His demeanor
became very similar to that of the
Saints. Although he remained a member in good
standing of the Roughnecks, he stopped participating
in most activities and did not hang on the
corner as often.
Jack did not change. If anything, he became
more prone to fighting. He even made excuses
for accepting the scholarship. He told the other
gang members that the school had guaranteed
him a average if he would come to play
idea that seems far-fetched, even in
this day of highly competitive recruiting.
During the summer after graduation from high
school, Jack attempted suicide by jumping from
a tall building. The jump would certainly have
killed most people trying it, but Jack survived.
He entered college in the fall and played four
years of football. He and Herb graduated in four
years, and both are teaching and coaching in
high schools. They are married and have stable
families. If anything, Jack appears to have a
more prestigious position in the community than
does Herb, though both are well respected and
secure in their positions.
Two of the boys never finished high school.
Tommy left at the end of his junior year and
went to another state. That summer he was arrested
and placed on probation on a manslaughter
charge. Three years later he was arrested for
murder; he pleaded guilty to second degree murder
and is serving a 30-year sentence in the state
penitentiary.
the other boy who did not finish high
school, also left the state in his senior year. He is
serving a life sentence in a state penitentiary for
first degree murder.
Wes is a small-time gambler. He finished high
school and “bummed around.” After several
years he made contact with a bookmaker who
employed him as a runner. Later he acquired his
own area and has been working it ever since. His
position among the bookmakers is almost identical
to the position he had in the gang; he is always
around but no one is really aware of him.
He makes no trouble and he does not get into
any. Steady, reliable, capable of keeping his
mouth closed, he plays the game by the rules,
even though the game is an illegal one.
That leaves only Ron. Some of his former
194 The Effects of Contact with Control Agents
friends reported that they had heard he was
“driving a truck up north,” but no one could
provide any concrete information.
Reinforcement
The community responded to the Roughnecks
as boys in and the boys agreed with that
perception. Their pattern of deviancy was reinforced,
and breaking away from it became increasingly
unlikely. Once the boys acquired an
image of themselves as deviants, they selected
new friends who affirmed that self-image. As
that self-conception became more firmly entrenched,
they also became willing to try new
and more extreme deviances. With their growing
alienation came freer expression of disrespect
and hostility for representatives of the legitimate
society. This disrespect increased the community’s
negativism, perpetuating the entire process
of commitment to deviance. Lack of a commitment
to deviance works the same way. In
either case, the process will perpetuate itself unless
some event (like a scholarship to college or
a sudden failure) external to the established relationship
intervenes. For two of the Roughnecks
(Herb and receiving college athletic scholarships
created new relations and culminated in
a break with the established pattern of
In the case of one of the Saints his parents’
divorce and his failing to graduate from
high school changed some of his other relations.
Being held back in school for a year and losing
his place among the Saints had sufficient impact
on Jerry to alter his self-image and virtually to
assure that he would not go on to college as his
peers did. Although the experiments of life can
rarely be reversed, it seems likely in view of the
behavior of the other boys who did not enjoy
this special treatment by the school that Jerry,
too, would have “become something” had he
graduated as anticipated. For Herb and Jack
outside intervention worked to their advantage;
for Jerry it was his undoing.
Selective perception and
processing and punishing some kinds of criminality
and not that visible, poor,
nonmobile, outspoken, undiplomatic “tough”
kids will be noticed, whether their actions are
seriously delinquent or not. Other kids, who
have established a reputation for being bright
(even though underachieving), disciplined and
involved in respectable activities, who are
mobile and monied, will be invisible when they
deviate from sanctioned activities. They’ll sew
their wild even wider and thicker
than their lower-class they won’t
be noticed. When it’s time to leave adolescence
most will follow the expected path, settling into
the ways of the middle class, remembering
fondly the delinquent but unnoticed fling of their
youth. The Roughnecks and others like them
may turn around, too. It is more likely that their
noticeable deviance will have been so reinforced
by police and community that their lives will be
effectively channelled into careers consistent
with their adolescent background.
