there are 4 parts in this assignment
part 1: my goals- answering questions in regards to the goals i set in assignemt one.(assignment one attached).
part 2 – journal meta-reflection – journal table of content required (journal wasn’t kept, course outline for each class attached) plus, select 3 of journal entries and write 1 page on each. As well as answer some question.
part 3 – your overall learning – describe what you are taking for this course focusing on interpersonal communication about: yourself, others, interpersonal communication.
part 4 – looking ahead – create a new goal and SMART action plan.(worksheet attached for refrence).
grading and assignment component is provided as well
Communication Goal and Action Plan
Active listening
Interpersonal Communication
MGMT 110
Submitted to:
Dal Sohal
Submitted by:
Patricia El-Abed
On
September 25st, 2017
From the minute we are born, we start to hear all sorts of sounds; people talking, music, birds, and so much more. However, even though we spend must of our lives hearing, doesn’t necessarily mean we are listening and acknowledging what is being said. During a conversation, we find ourselves thinking of what to say next, or perhaps thinking of our grocery shopping afterward. We have never been taught how to focus, actively listen and comprehend what we are hearing and therefore we aren’t familiar or aware of how to do so. Due to this, in the professional and/or personal life, we tend to have move conflicts that arise since no one is actively listening and taking the time to understand what the other person wants.
Julian Treasureelaborates how we are losing the ability to consciously listen, therefore losing our access to understanding. With time, we have converted our listening to writing and recording and thus we are becoming desensitized and impatient. We tend to find it hard and tiring to listen to the point that the media requires a screaming sign for us to acknowledge what they want us to know. He suggests 5 ways to improve this rising issue. Out of the five, I found myself drawn to two that I could start using for myself before moving forward;
My next source is from the positive psychology research, here we get a clearer understanding on how having a positive social interaction with another being helps improve our well-being. It is important to actively listen and comprehend the message the sender is communicating to the receiver. Stated below are some of the learning steps recommended for practicing active listening:
My final research article is regarding connecting through deep listening. Deep listening comes from within a caring individual that has no intention but to be there for you. However, one requires ongoing practice to welcome the unexpected without judgment and allowing yourself to take the time to understand without rushing. When Carl Rogers taught active listening, he explained the importance of repeating what was heard, this not only shows active listening but as well you seek clarification for when there is uncertainty.
What I have learned and can apply to my competency level is that I have not been an active listener. Little did I realize the art of active listening was not as simple as just hearing. From this, I have gotten a different outlook on active listening and its importance for one’s well-being. With the input I have obtained from all my research, I will begin to practice active listening,by starting to use the acronym RASA (Receive, Acknowledge, Summarize, Ask).
My SMART goals for this semester are as follows:
Specific – To become more proficient in communication by enhancing my active listening.
Measurable – Gather input from friends now and in November to see if there is an improvement.
Attainable – Hard work, focus, practice, and research will help me reach my goal.
Relevant – Yes, active listening is a lifetime skill to have as it is used on a daily basis.
Time-frame – Start date will be September 25 and end date, December 4, 2017.
Currently, my competency level is four. The reason being, when I am engaging in a conversation, my initial reaction is to provide feedback, as the person is sharing their story. This also includes my non-verbal communication as it shows my concentration isn’t fully in their story. Therefore, making the sender feel of no importance as they become unwilling to share. This goal is important as I would like to engage in a more meaningful conversation, allowing the sender to feel I am fully listening. This will improve my communication skills in the professional and personal world as I grow within the organization and my personal relationships. My aim is to achieve a competency level of an eight by the end of this semester. The optimal image for me is to be present, focused and hold eye contact while actively listening and comprehending what is being said, to take a moment of silence and follow the RASA acronym as well as, having a relaxed non-verbal communication. At the optimal function, I would be able to practice silence and focus on certain sounds while being able to differentiate them, furthermore learning to mediate in any setting as that will be a good sign that I can separate and focus on what I desire.
My five action plans are:
References
https://www.ted.com/playlists/92/listen_up
https://positivepsychologyprogram.com/active-listening/
https://www.mindful.org/deep-listening/