Read the article link below and provide a summary of the article in addition to an analysis about the article using the readings from the week. The analysis should include very specific links between the article and the theories in the book.
Article: http://www.businessinsider.com/zappos-employee-sets-record-for-longest-customer-service-call-2016-7
The week material attached to be use in your analysis of the article .
Watch: Sheryl Sandberg: Why we have too few women leaders https://www.youtube.com/watch?v=18uDutylDa4&index=9&list=PLKHkb13CdsGHhioVkmpb4B9dQi9hAiEFl.
.Read Chapter 1 – 7 (Google Play) The Leadership Challenge edition 5 (Kouzes & Posner) https://play.google.com/books/reader?id=P_UlzxnlGDAC&printsec=frontcover&output=reader&hl=en&pg=GBS.PT19 If you can’t open, read the attached summary of chapter 1-7
