Managing a Telecom Project
Due to your extensive ability and knowledge of project management, you have been promoted as a
senior project manager for a national telecom organization. For this role, you will be responsible
in managing the launch of a new telecom service that will attract new customers. This project will
require:
Updating cloud-based systems that interface with customers. This effort requires programmers to
update databases and Web interfaces that will include new telecom service details.
Performing billing configurations to financial information systems. This effort includes modifying
the back-end programs that calculate billing and financial reports data and include new telecom
service rates.
Providing training on the new service for the company’s customer service staff. This effort
includes developing an online training manual, conducting training for customer service staff, and
updating an internal Website with a Frequently Asked Questions section for new telecom service.
Your job is to assist in the development of each described deliverable.
Your team is composed of three (3) Web-based developers, one (1) database manager, one (1) network
specialist, two (2) technical trainers, and one (1) technical writer. They are devoted to
operational management duties 30% of the time. One of the Web-based developers has recently joined
the team and has minimal experience with configuring cloud-based systems.
The service product launch must be completed within six (6) months. Upper management is available
to supply the necessary funding required to complete this project.
Section 1: Written Project Plan
Write a ten to twelve (10-12) page paper in which you:
Select a project management framework / methodology that could be used to develop this project and
ensure that project objectives are met. Provide the rationale for your selection.
Evaluate the possibility of using agile project management for any deliverables of the project.
Develop a WBS that meets the project scope. Provide details at the activity level for the efforts
required to achieve each deliverable. Note: WBS must be in indented format as shown in Figure 5.5B
in Chapter 5 of the text.
List all possible resources that would be required for completing this project. Assign resources to
each activity. Describe each resource’s role and the level of experience each activity would
require.
Utilize estimation techniques to generate estimates of costs, resources, and durations for each
activity. Determine the constraints that must be observed and the basis for each estimate.
Determine the monitoring and control process that will be utilized for the project. Include
discussion on how you would perform earned value analysis to provide details on project status.
Determine the values that could be utilized to calculate planned costs, actual costs, and earned
value.
Develop a quality management plan that will minimize defects for project deliverables. Determine
the frequency and metrics that will be utilized for inspections.
Determine the techniques that could be used to enumerate the various risks that may exist within
the project. Recommend risk management practices that will mitigate ongoing risks throughout the
project.
Use at least six (6) quality resources in this assignment. Note: Wikipedia and similar Websites do
not qualify as quality resources.
Section 1 of your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides;
citations and references must follow APA or school-specific format. Check with your professor for
any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s
name, the course title, and the date. The cover page and the reference page are not included in the
required assignment page length.
Include charts or diagrams created in Excel, Visio, MS Project, or one of their equivalents such as
Open Project, Dia, and OpenOffice. The completed diagrams/charts must be imported into the Word
document before the paper is submitted.
Section 2: Gantt Chart
Use Microsoft project to create a Gantt chart in which you:
Record the data generated from the estimation process.
Describe your assumptions and declare the dependencies for the logical succession of each activity.
