Managing Individual Behavior
Order Description
Assignment Overview
Clear organizational goals can drive employee efforts throughout the organization. So can the organization’s values. Quicken Loans was named number 12 in Fortune
Magazine’s 2015 rankings for 100 Best Companies to Work For in America (the 12th year they have been on the list). Why? In part because it is a values-driven firm with
strong corporate goals that translate into how work gets done on a daily basis.
Read about Quicken Loans in the following research report:
Quicken Loans. (2015) In Great Places to Work. Retrieved from https://us.greatrated.com/quicken-loans
Now, check out the Quicken Loans website to get a look at the company from an “official” point of view. Scroll down to “Why you should use Quicken Loans.” Be sure to
click on the link to “Our Values.”
Quicken Loans: About us. (2015) Retrieved from https://www.quickenloans.com/about
You may also want to review the following OPN website:
Organizational Goals Can Be Powerful Energizers. (n.d.). U.S. Office of Personnel Management.https://www.opm.gov/perform/articles/2000/apr00-7.asp
In a 4- to 5-page essay, address the following:
•Define the problem: Discuss Quicken Loans’ key goals and values. Conduct research about working at Quicken Loans to get more than just the company’s view from its
website. For example, the site “Glass Door” contains pro-and-con reviews of a number of companies by current and former employees. (Note: Do not use Wikipedia as a
source. It is acceptable to use Wikipedia as a starting point to get background information, but always verify the information from a more reliable source.)
•Analyze the cause: How do Quicken Loans’ corporate values and goals concerning employees, customers, and the business affect the job satisfaction and motivation of
the people who work there? To answer this question, analyze the effect Quicken Loans’ goals and values have on job satisfaction and motivation by using the Job
Characteristics Model (from the Background materials). Bring in what the Job Characteristics Model teaches us by using examples from the Quicken Loans’ approach.
Emphasize skill variety, task identity, task significance, autonomy, and feedback (job characteristics). Then make the argument (providing evidence from employee
comments or surveys) that this affects experienced meaningfulness, responsibility, and knowledge of results (critical psychological states) and what the model says the
results are.
•Propose a solution: Is this approach something every business should adopt? Why or why not? Defend your answer in terms of the Job Characteristics Model. Be sure to
explain why you recommend the solution(s) that you do. Your recommendations must be based on evidence (what you learned from the Job Characteristics Model and other
sources).
Overall, you must demonstrate that you have read, understood, and can apply the background materials by citing them in support of your analysis.
