Measuring product quality and customer satisfaction

Measuring product quality and customer satisfaction/HR Management

Some organizations may have detailed strategies for measuring product quality and customer satisfaction but do not put the same emphasis on employee performance expectations.

• Discuss the possible consequences for an organization that does not use sound performance expectations as part of its organizational behavior strategy.
  • How could this affect the hiring and recruiting outcomes?
  • How could this affect evaluation, compensation, and promotion outcomes?
  • What possible financial consequences could the organization experience?
• In text citations and references in APA Formatting
• 450 words or more