For the next 2-3 days, pay particular attention to how others listen. Watch for situations and behaviors that signify nonlistening Situation: These are the kinds of questions to answer about the situation: When did the communication take place? Where did it take place? Who was present during the communication? Here you tell a short story. Observed behavior: These are the kinds of questions to answer about your observations: What verbal or nonverbal communication occurred? What behaviors did you see or hear (or smell, taste, feel)? How did the communication happen? What might explain the cause for the behavior? Remember that you cannot see or hear emotions; you can only observe the way someone shows emotions. Laughing could be an observed behavior for happiness. Blushing could be an observed behavior for embarrassment. Screaming could bean observed behavior for anger. Part 1:Pseudo-Listening Pseudo-listening happens when we are pretending to listen, that is, we seem to be listening but our minds are on something else (p. 153). · Situation · Observation Part 2: Monopolizing Monopolizing a conversation happens when we are continually focusing the communication on ourselves instead of listening to the person who is talking (p. 153). · Situation [Click to type your response] · Observation [Click to type your response] Part 3: Selective Listening Selective listening happens when we are focusing on only the particular parts of communication that are interesting to us or that we believe have value to us (155). · Situation · Observation Part 4: Defensive Listening Defensive listening happens when we are listening for real or perceived personal attacks, criticism, or hostility in communication aimed at us (p. 155). · Situation · Observation Part 5: Literal Listening Literal listening involves listening only for content and ignoring the relationship level of meaning or the context for the communication (p. 156). · Situation · Observation
