Using a case organisation, or a department, or key operational process within a case organisation of your choice and through relevant in-depth reading and research:
Part 1
Define, classify and characterise the dominant operational transformation process and devise and prioritise operational objectives for the case organisation.
Ensure your discussion includes comments on the nature of the product/service provided and the relationship and differences between the manufacturing and service processes that might exist.
Part 2
Using appropriate operations strategy models classify and analyse the existing operational strategy for a case organisation and evaluate whether the strategy is suitable to meet the current operational objectives.
From the analysis and evaluation, determine the gaps in performance and make recommendations as to what improvements might be made.
Justify your recommendations using suitable academic sources and suggest suitable performance management systems/performance metrics that you could use to evaluate the success of the strategy.
