Textbook: Greenberg, J. (2011). Behavior in organizations (10th ed.). Upper Saddle River, NJ:
Prentice Hall.
Chapter 9: Communication in Organizations
Chapter 10: Decision Making in Organizations
2. In 75 words, describe the Delphi technique, the nominal group technique, and the stepladder technique of decision making, and explain each briefly.
3. In 75 words, in what way does culture influence communication? How can cross-cultural communication be improved?
4. In 75 words, explain the concept of the decision style model, and identify the four basic styles.
5. In 75 words, identify the three primary models of individual decision making, and briefly describe each.
6. In 200 words, identify the forms of verbal communication, and describe when it is appropriate to use each.