|
|
| Please be sure to save at least once every 15 minutes. If you leave this page without saving, or if your session times out, any answers you have not saved will be lost. The Submit for Grading button will become available once you’ve answered all questions. Exams are not timed; you do not have to finish an exam in one sitting as long as you have saved your answers.
|
| Q1. Hierarchy culture is an organizational culture characterized that reflects values that emphasize stability and control along with an external focus. a. true b. false Q2. ________ culture is an organizational culture characterized by a strong internal focus with a high degree of flexibility and discretion. a. Hierarchy b. Market c. Clan d. Adhocracy Q3. Appropriate performance behavior needs to be reinforced and rewarded. a. true b. false Q4. Organizational storytelling is the act of passing organizational myths and sagas to other organization members. a. true b. false Q5. ________ are the beliefs of a person or a social group in which they have an emotional interest. a. Values b. Myths c. Norms d. Cultures Q6. Understanding and managing organization culture is less important now than it has traditionally been in the past. a. true b. false Q7. Certain employees tend to be more valuable than others to the organization with respect to talent. a. true b. false Q8. ________ is a mini-culture within an organization that can reflect the values and beliefs of a specific segment of an organization, formed along lines, such as established departments and geographic regions. a. Dominant organizational culture b. Organizational culture c. A code of conduct d. Organizational sub-culture Q9. Healthy organization culture is usually process oriented. a. true b. false Q10. Organizational culture is frequently established by the manager in a relatively quick fashion. a. true b. false Q11. ________ culture is an organizational culture characterized by an internal focus along with an emphasis on stability and control. a. Hierarchy b. Adhocracy c. Market d. Clan Q12. ________ represents the shared values about organizational functions held by the majority of organizational members. a. Dominant organizational culture b. A code of conduct c. Organizational sub-culture d. Organizational culture Q13. Making an idea practical takes place in the ________ step of the innovation process. a. monitoring b. diffusing c. developing d. inventing e. integrating Q14. The practicality of a new idea is developed in the Diffusing step of the innovation process. a. true b. false Q15. Putting a new idea to use by customers takes place in the ________ step of the innovation process. a. diffusing b. developing c. monitoring d. inventing e. integrating Q16. ________ is defined as how well a product does what it is supposed to do. a. Effectiveness b. Innovation c. Efficiency d. Quality e. creativity Q17. According to the research of Jena McGregor, ________ is the world’s most innovative company. a. Google b. General Electric c. Toyota d. Apple Q18. Producing high-quality products results in higher costs for the organization. a. true b. false Q19. Identifying job candidates who are creative and hiring them is one of the most easily implemented strategies for increasing organizational creativity. a. true b. false Q20. When people are under low time pressure, they are more likely to think creatively when they collaborate with one person rather than with a group. a. true b. false Q21. External parties such as customers and suppliers should never be included on quality improvement teams. a. true b. false Q22. In the ________ approach, management asks, ‘If we were to start over today, how would we do this?’ a. revolutionary b. incremental improvement c. radical d. reengineering e. creative Q23. The most widely known award for quality in the U. S. is the ________ Award. a. Deming b. Johnson and Johnson c. TQM d. Baldridge e. Continuous Improvement Q24. The process of applying a new idea to the improvement of organizational processes, products, or services is called creativity. a. true b. false Q25. TQM was begun in the United States. a. true b. false Q26. Factors within an organization that are barriers to organizational goal attainment are problems. a. true b. false Q27. After you compare measurement to a standard, you need to modify the performance level to be better than the standard. a. true b. false Q28. Personal power is the power derived from a manager’s relationships with others. a. true b. false Q29. Corrective action focuses on correcting organizational mistakes that are hindering organizational performance. a. true b. false Q30. Operating plans and policies would be appropriate information for a ________. a. First line manager b. VP c. President d. Middle manager Q31. The only meaningful organizational standards are profitability standards. a. true b. false Q32. For top managers, the most appropriate information is information about the production of goods, supply budgets, estimates of resource requirements, and the movement and storage of materials. a. true b. false Q33. The process of developing information begins with gathering some type of facts or statistics. a. true b. false Q34. Generally, as the appropriateness of information increases, so does the value of that information. a. true b. false Q35. ________ decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently. a. Strategic control b. Operational control c. Tactical control d. Strategic planning Q36. The degree of difficulty in measuring various types of organizational performance is determined primarily by the activity being measured. a. true b. false Q37. A manager can increase his or her personal power by developing a sense of obligation toward the manager. a. true b. false Q38. The higher the ratio of inputs to outputs, the higher the productivity of the organization. a. true b. false Q39. Quality circles are small groups of workers that meet to discuss the quality assurance of a particular project and then develop a plan for changing the system to improve quality. a. true b. false Q40. Cost control is broad control aimed at keeping organizational costs at planned levels. a. true b. false Q41. Which of the following process strategies would be most appropriate for the auto industry? a. flexible process b. job-shop process c. low-volume process d. continuous process e. repetitive process Q42. How a company finances itself would be evaluated in a ________ ratio. a. activity b. operations c. leverage d. profitability Q43. Capacity strategy is a plan of action aimed at providing the organization with the right facilities to produce the needed output at the right time. a. true b. false Q44. Operations management is the performance of managerial activities entailed in selecting, designing, operating, controlling and updating production systems. a. true b. false Q45. Deming’s flow diagram for improving product quality has a clear beginning and ending point. a. true b. false Q46. Break-even analysis is a control tool that summarizes the various levels of profit or loss associated with various levels of production. a. true b. false Q47. Measuring actual costs incurred is the first stage of the cost control process. a. true b. false Q48. Zero-base budgeting requires managers to justify their entire budget request in detail, rather than simply refer to budget amounts established in previous years. a. true b. false Q49. If management by exception is appropriately administered, the technique ensures the best use of managers’ time. a. true b. false Q50. Return on investment is an example of a(n) ________ ratio. a. activity b. operations c. profitability d. liquidity |
