1. What approach would you recommend to get Alphacorp to bring innovation to the table within this current arrangement in general?
2. Would that approach be different for Latin America in the short term, while B&B is resolving service level issues? Explain why it would or would not be different.
3. What would you recommend incorporating into any future outsourcing arrangements with other service providers to ensure B&B would get innovation and CI where it is needed?
