Safelite Questiions Assignment
1. Develop a plan of action. Express the position articulately. Develop a set of recommendations supported analysis.
2. Why were many of Safelite stores under-utilized around 1990? How did Safelite address this problem?
3. How did Safelite use technology and change its cooperation with insurers to improve its efficiency?
4. Why is the productivity of Safelite installer so low?
5. Does the proposed PPP address the problems described in question 1? Does it introduce new problems? Explain.
6. Are Safelite installers good candidates for piece-rate pay? Why or why not?
7. Should there be a guaranteed wage? If so, how should it be set?
8. What are the likely consequences of a switch from wage to piece rates for
a. Turnover
b. Productivity
c. Product Quality
