Service Failure Evaluation
Write a 2-page paper, double-spaced 12-pt Arial font, that details a service failure you’ve had in the past six months. In the paper, explain:
1) What service you encountered
2) how they failed
3) the feelings that you went through
4) how you approached the company that failed you
5) how they resolved the problem, and
6) how you felt toward the company after their recovery.
