What specific skills would a manager need
1. Managers are often required to intervene in conflicts within and between their departments and other organizational entities. What specific skills would a manager need in order to accomplish this role successfully?
2. Although managers report using mediation techniques extensively, direct observations of managerial interventions indicate that they rely more on controlling strategies. What is it that makes mediation attractive to managers yet a strategy that they don’t often implement (except possibly at higher organizational levels)?
