Starbucks – Decision Making and Crisis Management
You likely heard about a highly publicized April incident where two African American males were arrested in a Starbucks store for trespassing. Public response was swift and Starbucks moved quickly to manage the crisis.
https://www.cnn.com/2018/04/14/us/philadelphia-police-starbucks-arrests/index.html
http://fortune.com/2018/05/24/starbucks-diversity-training/
Think about the decision-making that Starbucks engaged in as they handled this situation.
What was the decision-making approach?
What type of problem was this?
What were the Decision-making conditions? Explain your responses.
Do you think Starbucks has handled this well? Explain why or why not. (length is 2 pages)
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