Instructions: 3 Booklets to describe a position of a waiter at a coffee shop
1) a.Job Description
– Purpose of position
– Key responsibilities and duties
– Other fundamental duties
– What we offer
b. Person specification
– Skills , abilities , knowledge , experience , qualifications , and attitude
c. Application/ recruitment forms
– Feedback form
– Contract of employment
Booklet 2 ) Staff handbook
– Introduction on the coffee shop
– Induction
– Statement of employments terms and conditions
– Relocation policy
– Working hours ( flexible work , hours of work , attendance at work)
– Behaviour (appearance , personal property , smoking , engagement with other workers , corrupt behaviour)
– Access to information
-Dignity at work ( how to act , harassment on the job)
– Pay check , Benefits and pensions ( Salary arrangement , overtime , income tax , sick payment provision and pension scheme)
– Leave arrangements ( Annual leave m maternity leave and pay , parental leave m time off for dependants and pay )
– Healthy and safety
-Training
– Leaving the company ( notice period , working notice m retirement and other conditions)
3rd Booklet
– Organisational structure
– Job vacancy essentials ( job description , person specification )
– Advertisement process ( technique rationale , Job advert , application )
– Interview process ( rationale behind interview , interview questions , selection process , rejection of candidate , rejection letter , unsuccessful applicants , feedback form , contract of employment )
– Employee Handbook and Induction ( staff handbook , induction , training and personal development , policies , procedure , reference list )
