Question
1. The process of regulating both feelings and expressions to meet
organizational goals is known as _______________ labor.
0.625 points
Question 2
A series of exchanges between people that that appears different on
the surface from its underlying motive is:
A game
Mild criticism
A confrontation
technique
A follow up request
0.625 points
Question 3
Match to term to its definition
–
Nurturing person
–
Depressed person
–
Counterproductive
person
A
. Promotes the growth of others
B
. Is
touchy, defensive, and uncooperati
ve
C
. Expresses anger by not performing
–
Passive-Aggressive
Person
expected tasks
D
. Has more electrical activity in the
brain’s right frontal region
0.625 points
Question 4
Put the following steps in order:
–
Understanding
–
Action
–
Decoding
–
Ideation
–
Encoding
–
Transmission
–
Receiving
0.625 points
Question 5
The right way to disagree with your boss is to use carefully worded
inoffensive statements in private
True
False
0.625 points
Question 6
A communication pathway that may arise out of necessity is
a(n): _______________________
0.625 points
Question 7
Criticism and confrontation are both part of the process of trying to
get other people to change their behavior
True
False
0.625 points
Question 8
Unscheduled informal contact between managers and employees is
a(n):
Rumor
Gossip
Grapevine
Chance
encounter
