Variations to human resources service delivery
You have implemented the service delivery strategies based on the case study in Assessment 1.
Client feedback after six months revealed the following.
· Management are unhappy with the recruitment process. They claim it is slow and time consuming.
· The recruitment service provider has indicated that delays in making job offers results in candidates obtaining positions with other companies.
· Interviews are taking up to two hours to complete.
· The performance management program is perceived as time consuming and not consistent with measuring an individual’s contribution to organisational objectives.
· The service managers are concerned they are not able to attract the best big truck mechanics due to the inflexibility around salary and job benefits.
· Clients feel that the human resources team are more ‘paper’ driven than ‘people’ driven.
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