Write a argumentative response paper about the given parts
Part 1
While a crisis can certainly occur at any time of day or night do you think it is more dangerous or damaging during normal working hours versus after the normal working hour?
Part 2
A crisis this can happen anytime of the day whether it’s after working hours or normal business hours. But also when an emergency occurs, they need to communicate is immediate. Because if the business operations are disrupted, the customers they will want to know what the impacted will be. Also they will also need to notify the local government officials because they will want to know what is going on with their community. Also the families and also the employees they would also like some information on what is going on. Even the neighbor that live beside the facility they also need to know some information and the reason why is because if they are threatened by the incident.
I really don’t think that you would want to blow the issue out of proportion or don’t let anyone else. Also if the media happens to contact you before you have had a chance to asses the situation and decide on a response, just let them know when you expect to have the information also honor your own deadline.
The employee a key stakeholder group with which to communicate Corporate crisis this can cause immense pressure and also uncertainty for any affected company and also it’s employees. So in order to prevent the rumors, false information and also unfounded allegations all external as well as internal stakeholders they have to be communicated with.
If you don’t prepare, you can and will incur more damages. Also when looking at existing crisis management related plans while conducting a vulnerability audit (the first step in crisis preparedness), also this is what I found is the failure to address the many communication issued related to crisis disaster response.
Part 3
Crisis can occur at any time of day. Before a crisis, successful communication will depend on the preparations made long before the crisis occurs. A crisis is a series of unforeseen events that launch a group, team or an organization into a downward organizational spiral, a crisis situation incorporates a surprise, a threat to high priority goals, and a restricted amount of time available for response. Crisis is not limited to any size or type, it doesn’t confine itself to any particular policy area, it jumps from one field to another uncovering issues and combining them into unforeseen mega-threats, and it is an embedded vulnerability that emerges, fades, mutates and strikes again. There is no warning when it happens. (Bland, 2013).
Currently, crisis communication is more of a discipline in public relations and corporate communications (Frandsen & Johansen, 2011). Crisis communication must start with a detailed relationship between an organization and its employees. There are three stages in this process: the pre-crisis stage, the crisis event and a post-crisis stage. Since employees usually have a high demand for updated information they should come before the external communication process, having an honest exchange of ideas with as many employees can nurture better understanding and employee support (Frandsen & Johansen, 2011). Employees have a different kind of relation to an organization, they are contractual stakeholders and have a legal relationship with the organization. Feeling a sense of belonging and commitment to their job and to their workplace, the employee is an integrated part of the company and this can explain the immediate sense of obligation to defend the organization from outside attacks, including attacks on the image and reputation of an organization. Employees need to be empowered and prepared for crisis situations and events, they should be able to utilize, social media, and other communication skills to convey the organization’s message during times of crisis.
The media have a virtue of their ability to create verbal and visual pictures of the organization in crisis, pictures that may have an impact on how employees behave and communicate about their workplace, by internal crisis communication, we understand communication that remains inside the organizational internal boundaries.
External stakeholders should be included, Crisis management leaders need to communicate facts to internal and external audiences as quickly as possible. They need to establish which information goes where, and the appropriate channels to do so. A quick, initial news briefing with relevant media outlets, a statement on the organization’s website, emails to customers (if affected). To effectively and efficiently manage strategic crisis management, organizational leaders must depend on good communication with all stakeholders (cyberalert.com).
Efforts should be made to engage stakeholders in the handling of crisis, this includes, understanding the online stakeholders and handling the media, engaging and monitoring social media, and include the stakeholders as an integral part of executable crisis management action plans.
Companies should hold crisis management training sessions so that executives, team leaders, and all employees are aware of protocols, procedures, and action plans to deploy when there is a future crisis (Bland, 2013). In all cases, sympathy, concern and compassion can certainly be shown. One of the most important things that people want to hear from the corporation in a crisis is ‘We care’ (Bland, 2013).
One of the issues that will need to be in order in a crisis management plan is the communication plan, is it in order for any disaster, how to effectively send the message out to employees, and the external customers, there is also the issue of adequate resources, is there instant access to cash funds for response, handling all the incoming calls and questions, the preparedness of the organization and the possibility of the crisis putting a temporary halt on business.
I know when my company had a crisis last month, they took immediate action with getting the FBI involved first, all the employees, the current ones were taken into meetings with management and advised of what occurred and what is to come with our external customers, we were prepared for calls and what to advise media of so the story does not become a media frenzy.
